Role Overview
We are seeking to appoint two enthusiastic patient pathway coordinators to join the Cancer Services administrative team. These are busy roles and the successful applicants will be team players with excellent organisational and communication skills. You will need to be flexible and adaptable to deliver a high quality, efficient administrative service.
Responsibilities
* To be the point of contact for all patient issues relating to their pathway of care, both for inpatients and outpatients.
* To work as part of a multidisciplinary team for the Cancer and Haematology (CSU), supporting the business and operational management of the CSU.
* To provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
* To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
* To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.
* Provide comprehensive secretarial/PA support to consultants and clinical teams within the CSU.
* Use Trust IT systems and CSU databases to ensure relevant and appropriate patient information is entered and captured.
* Undertake general typing duties for clinic letters, specialist and/or confidential reports e.g. DVLA, registration of blind patients, inquests, police reports.
* Investigate any patient DNAs and deferrals, communicating the results to the Consultants and business unit team as appropriate, updating CRS and waitlists accordingly.
Location and Context
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting‑edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career. As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities. We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state‑of‑the‑art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24‑bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.
Equal Opportunity
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
Application Notes
We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
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