Salary
D
ependant on experience Location
Hybrid with ability to commute to key TP UK Site
(Glasgow / Manchester / Bristol) Contract
Permanent Hours
37.5 hours per
week. F
lexibility required
Role Overview
You will be accountable for
the successful
delivery of
strategic Projects and Change within a
fast paced
environment.
This will include operational and business change, IT change governance and strategic activity as defined by the business
through the effective
management of
multi-disciplined project teams and using planning tools including MS Project
and wider MS Office tools. You will have demonstrable experience of working with conflicting deadlines in a pressurised environment and be comfortable providing quality solutions at pace.
You will have experience in managing,
coaching
and developing professional teams and have significant skills and experience in Client relationships and Exec level reporting and engagement. The ideal
candidate must
have experience in account management,
3
rd
party (Internal and External) vendor management,
project
management
and/or operations
management
within a
Contact Centre environment. You must
be a
ble to manage simultaneous complex
projects and work
acr
oss internal and external teams and
demonstrate
an ability
and experience of conflict management
to resolution.
Key Tasks/Responsibilities
Organizing project teams, assigning individual responsibilities, developing project schedules, and
determining
resource requirement Monitoring and reporting on the status of projects including cost, timing, and staffing Ensuring adherence to internal and external Quality, Compliance and Regulatory standards Identifying/resolving obstacles to completing project on time and to budget Manage multiple, interrelated projects Serves as
final
decision/opinion maker in the area, coaches,
mentors
and trains others
on
the area of expertise. Ensures
appropriate policies
, processes & standards are developed and implemented to support short to medium term tactical direction. Programme
governance oversight across full suite of Projects to ensure delivery to
required
standard and wider internal and external stakeholder reporting Client engagement and relationship building to manage the successful delivery of change Delivers change in line with a s
trong Prince2
methodology
(Planning, Governance, Reporting)
, Oversee s
trong Risk
&
Issues Management and reporting.
What are we looking for
? Able to
demonstrate
strong IT skills, including
a full MS Office suite Work remotely with colleagues, clients and external suppliers and have strong verbal and written communication skills. Confident with managing changing requirements, able to action rapid impact analysis and make recommendations. Thrive
s
in a
fast paced
environment Must have experience of sole responsibility for
end-to-end
project delivery within a
Contact C
entre
or similar
environment Experience of external customer facing projects Outstanding stakeholder relationship skills (internal and external) Experience in managing teams through the full employee lifecycle Proven delivery of cross functional projects, ideally including over £1m initiatives Experience of operational improvement projects, TUPE, IT a
pplication development and deployment projects
, telephony projects Current
Prince 2 Practitioner
qualification
(Agile qualification preferred) Educated to degree level or equivalent
So
who are we?
While you may not have heard of us,
it’s
likely you will have spoken to us at some point. We have sites in over 50
countries
and we talk to customers in more than 66 different languages and dialects on behalf of major international companies.
We’re really proud to say we are the biggest in the world.
Impressive, right? In the UK we
operate
out of multiple locations and
provide
a diverse range of contact centre solutions. You could call us experts in the call centre services industry...
it’s
what we call ourselves
.
Whether
you’re
working in one of our locations, or from a clients’ own centre or even based in one of our
International
contact centres, Teleperformance can really offer you a world of opportunities. Our passion is what led us to achieve the number 1 spot in our
market
and it is also what helps our clients to achieve what once may
have
seemed impossible; delivering outstanding customer experience at every single opportunity. This is only possible because our people are transforming passion into excellence.
So why wouldn’t you want to join us?
#LI-CW1