Job Title
CMDB (Asset & Licence) Analyst at Sodexo
We are seeking a skilled and detail-oriented professional to administer and execute Configuration Management, ensuring the integrity of data within the CMDB and contributing systems. You will be the subject matter expert in Configuration Management, supporting the process owner and IT Service Management, and strategically managing both physical and logical IT assets to comply with audit, security, and operational standards. The role involves planning and monitoring hardware assets across the organisation in line with governance and regulatory requirements, maintaining Configuration Items (CIs), and ensuring the continuous health of the CMDB. A strong understanding of application functionality, maintenance, and infrastructure dependencies is essential.
The Ideal Candidate
* Bachelor's degree in Information Technology, Business Administration or equivalent; or equivalent work experience
* Experience analyzing, reconciling, and transforming large data sets using different analytical methods
* 5+ years of business analysis experience, ideally on CMDB projects
* Working knowledge of ITSM tooling – preferably Ivanti
* Working knowledge of system development life cycle concepts
Key Responsibilities
* Own the administration and maintenance of CMDBs and the Configuration Management System (CMS), ensuring accuracy, integrity, and availability of configuration data
* Support design, implementation, and automation of CMDB configurations across IT infrastructure and technologies
* Act as the technical liaison between IT and security support teams, providing management information and assisting with CMDB usage
* Coordinate with ITAM and operational teams to manage automated discovery processes using third-party tools across technology towers
* Define and maintain asset field definitions, data attributes, and class types to support a consistent CMDB taxonomy
* Monitor physical inventory across service providers in collaboration with core IT teams
* Develop and deliver inventory analysis, metrics, and dashboards to drive strategic insights and decision-making
* Enhance reporting and management information in partnership with ITAM, supporting audits, certifications, and governance activities
* Ensure software asset management practices comply with internal governance and external regulatory requirements (e.g., SOX, GDPR, PRA/FCA)
* Lead internal and external software audits, maintaining complete and accurate records of licensing and usage
* Monitor compliance obligations across vendors (e.g., Microsoft, Oracle, Adobe) ensuring alignment with contractual entitlements
* Maintain a centralised software inventory using SAM tools (e.g., ServiceNow), integrated with financial and procurement systems (e.g., Coupa, SAP)
The Benefits
* Starting salary of £38,000 with potential for increase based on experience
* Access to Sodexo benefits including retirement plan, discounts to 1,900+ brands, gym discounts, and a confidential 24/7 employee assistance programme
About Sodexo
At Sodexo, our purpose is to create a better everyday for everyone. We operate in 55 countries serving over 100 million consumers daily. We are committed to equal opportunities and diversity, and we welcome applications from underrepresented backgrounds. We are a Disability Confident Leader employer and run a Disability Confident interview scheme for candidates who meet the minimum selection criteria.
Attachments
* UK Rewards and Benefits Guide.pdf
* CMDB (Asset & Licences)Analyst Jul25.docx
Ready to be part of something greater? Apply today!
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