Service Advisor
Brentford (TW8)
£32,220 pa + overtime & bonus, OTE £38,664 pa
Full-time, Mon–Fri 8:00–18:00 + 1-in-3 Saturdays (8:30–12:30)
Join Our Aftersales Team
Renault London West is looking for an experienced Service Advisor to join our welcoming aftersales team in Brentford. You’ll be part of a supportive dealership environment where providing a calm, professional, and helpful experience for every customer is at the heart of what we do.
What You’ll Do
In this customer-facing role, you’ll help people through their servicing journey by:
Managing customer communication, both in person and over the phone.
Booking vehicles in, estimating costs, and preparing invoices.
Liaising clearly with Technicians throughout the day.
Keeping customers updated on progress and gaining authority for additional work.
Organising courtesy cars and ensuring smooth handovers.
Using systems such as Kerridge, Autoline, Keyloop/CDK.
Promoting products and services in a supportive, non-pressured way.
What We’re Looking For
We’re keen to meet applicants who are:
Experienced in a dealership Service Advisor, Service Booking, or Service Reception role.
Comfortable managing a busy diary and maintaining accurate records.
Confident communicators who build trust with customers.
Organised, calm under pressure, and focused on delivering a professional experience.
Familiar with Kerridge, Autoline, Keyloop/CDK (highly desirable).
Driving Licence Requirement
This role involves occasional movement of customer and courtesy vehicles.
A full UK manual driving licence (manual and automatic) is essential.
Hours & Pay
Your basic salary is £32,220 per annum, plus:
1?in?3 Saturday mornings paid as overtime at time and a half (£1,487 per annum).
A monthly Service Advisor bonus scheme (OTE £38,664 per annum, regularly achieved).
Additional commission available on Service Plans.
Company Benefits
33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)
Access to our company loan car scheme
Excellent manufacturer training and clear career development opportunities
Pension scheme with life assurance cover
Share Incentive Scheme
Staff discounts on vehicles, parts, servicing, and accessories
Free Mortgage and pension advice seminars
Cycle?to?Work scheme, including e?bikes
Discounted gym membership
Enhanced Maternity and Paternity policies
Eye?test voucher scheme
Click Apply Now and follow the steps on this recruitment platform, including uploading your CV.
Raja Mallik from the Recruitment Team will contact shortlisted candidates