Job Description
About SS&C Technologies
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
SS&C Eze, a business unit of SS&C Technologies, is helping 1,900 global asset managers transform their investment process to optimize operational and investment alpha and grow their business. SS&C Eze delivers cutting-edge cloud, mobile, and on-premise solutions to maximize efficiencies across trade order management, execution, compliance, commission management, portfolio accounting, and investor accounting. From start-up and emerging funds to the most recognized and established institutions, SS&C Eze has provided buy-side firms with innovative and award-winning technology solutions backed by unparalleled client service for over 25 years.
About the Role
SS&C is seeking a highly motivated and technically skilled Trade Support Analyst to join our team in a client-facing role, supporting one of our top hedge fund clients. This is a unique opportunity for someone with a background in technology, financial operations, and client service to gain exposure to front-line trading and operational workflows at a leading investment firm – while benefiting from the structure, culture, and career growth of working for a world-class technology provider.
In this role, you will act as the first line of support for trade and system-related issues, managing technical triage, trade data validation, process monitoring, and escalations — while collaborating closely with the client’s front, middle, and back-office teams, as well as SS&C’s engineers and product specialists.
You will gain exposure to multi-asset class trade lifecycles, trading workflows, regulatory processes, and real-world hedge fund operations – interacting directly with Portfolio Managers, Traders, Risk, and Compliance Officers.
Key Responsibilities:
•Provide first-line support for trade capture, trade booking, and system workflow issues.
• Perform initial troubleshooting, root cause analysis, and resolution where possible, escalating issues to engineering or product teams when required.
• Monitor application health, trading workflows, and post-trade processes to ensure timely settlement and accurate positions.
• Act as the communication bridge between the client’s front-office teams and SS&C’s internal support, engineering, and product teams.
• Maintain a strong onsite presence to foster close working relationships and ensure rapid response to critical issues.
• Assess, triage, and track support requests, providing real-time solutions where appropriate.
• Create and maintain internal documentation and client-facing knowledge base articles.
• Support and test in UAT for new system releases, patches, and enhancements.
• Contribute to continuous improvement of support processes and client experience.
Qualifications:
• Bachelor’s degree from an accredited university or college
• Previous experience in trade support, middle office, operations, or trading system support.
• Strong proficiency in SQL; familiarity with scripting or programming languages (Python, C#, PowerShell) advantageous.
• Understanding financial instruments across multiple asset classes (equities, fixed income, FX, derivatives) beneficial.
• Excellent written and verbal communication skills, including the ability to explain technical issues for non-technical users.
• Strong attention to details, organizational skills, and a proactive mindset.
• Enthusiastic about learning and thriving in a high-performance, client-facing environment.
EEO Statement / Non-agency Disclosure
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.