The Just Recruitment Group is currently recruiting for a Customer Service Coordinator for their client based in Tiverton, Devon.
Hours of Work:
Monday - Friday on a rota basis 8.00am - 4.00pm / 9.00am - 5.00pm (35 hour week)
Hybrid working available on completion of full training.
Reporting to the Customer Service Manager, the Customer Service Coordinator will process orders and fulfil customer needs to ensure customer satisfaction. The role will involve working with a dedicated team on either our UK or International Markets, to ensure the successful delivery of key business objectives to our Service Level Agreements:
Main Responsibilities:
* Preparing quotes and processing orders in a timely way, working closely with colleagues in other teams in order to provide the best possible customer service
* Respond promptly and professionally to customer enquiries via phone, email and live chat
* Build strong working relationships with colleagues across the business working together to resolve more complex customer issues
* Support customers with returns, ensuring all interactions are recorded accurately
* Identify opportunities for continuous improvement in both policies and processes, share ideas and welcome feedback.
About you:
* Confident communicator with a passion for customer service
* Enthusiastic with strong administration skills and keen eye for attention to detail
* Calm and composed, you enjoy building relationships with colleagues and customers
* You have a solution focused mindset and enjoy learning
Benefits
In return we offer a competitive salary, an attractive benefits package including pension and healthcare cashback schemes; a personal holiday allocation of 25-days per year (full-time) plus Bank Holidays and free on-site parking.
For more information on this position, please contact Just Recruitment Group Ltd on telephone (phone number removed) quoting job reference TB42.
Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful