Location
With unparalleled views of England's oldest working racecourse, the contemporary 85‑bedroom ABode Chester is located in the heart of the city and has a modern, stylish and sophisticated design, making it a joy to work in.
Service Charge
We pay our team the service charge each month, which all goes into one pot and 100% is shared amongst all the team at the hotel – every penny received is paid out to the team.
Position Overview
Come and join our team as a Reception Manager and let your passion and personality shine.
Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.
This role would suit someone with experience working in a similar hotel environment.
Being host to our guests means you’ll play a large part in making sure they make memories to last a lifetime.
Key Responsibilities
* Manage a wonderful reception and nights team.
* Keep on top of ordering stationary on Procure Wizard.
* Train new staff to be as wonderful as current staff.
* Participate in the Duty Manager rota.
* Recruit new talent when team members leave.
* Host guests from check‑in to check‑out, including booking tables, advising on local hot spots, or just having a chat.
* Assist across departments when needed, as one team we sometimes muck in from time to time.
Work/life balance is important to us; we try to be fair with rotas and require flexibility.
Benefits and Perks
* Competitive pay – we provide a competitive rate irrespective of age, plus service charge and tips on top.
* Retail and hospitality perks via our Perkbox platform.
* Excellent discounts across our hotels – 25% off food & beverage, £50 B&B per person, and special rates for friends and family.
* Employee Assistance Programme with an externally run confidential helpline.
* Meals when on duty are free.
* Encouragement to be curious – learning and development pathways unique to us.
* Opportunities to progress and move up – hundreds of internal promotions including to General Manager level.
* Mile‑stone awards – champagne, afternoon tea, dinner, longer stays, extra days off, and unique gifts.
Qualifications
Experience working in a similar hotel environment.
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