IT and AI Manager required by our market leading organisation based in Pontypridd on a hybrid basis. Our client need an experienced IT Professional with a passion for applications management and cutting-edge digital innovation. You will help shape and lead the next phase of digital transformation within a growing and ambitious organisation. This is an exciting opportunity to make a real impact—leading a small, capable IT support team, overseeing enterprise applications, and championing the use of AI and automation to improve business processes and performance. Key Responsibilities Include * Manage and mentor a small team of IT Technicians. * Oversee the daily operation of the IT service desk, ensuring prompt issue resolution and strong user satisfaction. * Track and report on IT performance metrics and service levels. * Work closely with senior stakeholders to align IT strategies with broader business goals. * Lead the design, development, and ongoing support of enterprise applications. * Ensure systems meet evolving business requirements and support operational efficiency. * Develop and implement a roadmap for digital innovation and automation. * Identify and lead initiatives to streamline workflows using AI, machine learning, and data-driven tools. * Pilot emerging technologies and assess potential benefits for scalability and performance. Required Background * Strong experience in IT management or applications leadership roles. * A background in digital automation, process improvement, or AI-based solutions. * Familiarity with AI technologies and their practical application (e.g., RPA, NLP, analytics). * Excellent communication and stakeholder management skills. * Solid grasp of CRM systems (Microsoft CRM preferred). * Skilled in Microsoft 365 and middleware technologies (e.g., BizTalk). * Degree in IT, Computer Science or related discipline. The Nice To Haves * Exposure to platforms such as Power Automate, UiPath, or OpenAI tools. * Understanding of IT service frameworks such as ITIL. * Relevant certifications (e.g., ITIL, PMP, CISSP) are advantageous. Ready to lead and innovate in a high-impact role? Apply now and take the next step in your IT leadership career