The Role
As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Key Responsibilities
* Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
* Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
* Offer VIP concierge style service to customers, actively contacting them with updates on products and tastings.
* Sell the story not the discount. Demonstrate and share your passion for product with customers through in-depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
* Take ownership for your wine knowledge, continually learning about our products to support your WSET qualification and confidence in selling.
* Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
* Participate in all operational tasks to understand day-to-day operations of running a Majestic Wine store - from delivering wine to customers, merchandising stock deliveries and calling valued customers to drive sales opportunities.
* Continuously identify opportunities to make improvements which will optimise the operational running of the store.
* Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
* Take ownership of your own development, utilising the support and resources available.
* Be an example of Majestic’s Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
Knowledge & Skills Required
* Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
* Ability to deliver exceptional customer experience & service to every customer
* Ability to prioritise and strategically problem solve in high pressure environments
* Self-motivated, able to thrive when working alone and as part of a team
* A can-do attitude with a passion for seeing problems through to solutions
* Adaptable and resilient to meet changing demands
* Excellent communication and time management skills
* Wine knowledge is beneficial but a passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
* Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What is in it for you
* Competitive Salary & Performance Bonus
* Up to 20% staff discount
* Career development opportunities - nurtures internal talent with progression supported by in-house training schemes
* Fantastic incentives to explore our different vineyards
* Contributory Company Pension Plan
* Life Assurance (worth 2 times your annual salary)
* Uniform provided
* 29 days holiday, including public and bank holidays
* Invites to wine tasting events
* Access to Retail Trust with discounts, counselling and support
* Company maternity, paternity and adoption leave after 26 weeks
* Long service rewards
* Full training provided for your first 3 months with us, continued support throughout your career
* Company sick pay scheme
Job Specifics
* Contract: Permanent
* Hours: 39/45 Hours Per Week
We look forward to receiving your application! Together we are Majestic! #TWAM
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
#J-18808-Ljbffr