Overview
Job Title: Family Liaison Officer
Location: Acorn Park School, Norwich, NR16 2HU
Salary: £25,089.04 per annum
Hours: 37.5 hours per week; Monday to Friday
Contract: Permanent, Term Time only
At Outcomes First Group, we’re part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours) while still receiving your full-time pay.
Many of our schools have introduced the 4DWW or are preparing to roll it out as staffing levels allow. This is an exciting time to join #teamOFG.
About The Role
As a Family Liaison Officer, you will provide a range of support to our students and their families. You will work directly with parents in a non-judgmental way, empowering them and their families to get the most out of the educational opportunities Acorn Park School provides. You will offer calm, appropriate and supportive advice to ensure the highest level of support for our pupils and families in line with the expectations and ethos of our school. You will work as part of the safeguarding, pastoral and behaviour team and support families with parenting, attendance, safeguarding and school issues.
Qualifications: GCSE Maths and English at C/5 or above.
Responsibilities
* Act as a point of contact for families/individuals needing support, and establish and foster good, trusting relationships with parents.
* Be available throughout the day by phone, Teams, email or text message and respond to all enquiries with an initial response within one working day.
* Where necessary or appropriate, schedule a return call from the relevant member of the school staff and keep parents/carers updated until the matter is satisfactorily resolved.
* Hold weekly virtual drop-in sessions via Teams.
* Provide practical advice and information about Autism and family support to parents to help their pupil.
* Research and share knowledge on local services relating to well-being, safeguarding and pastoral needs (e.g., voluntary groups, health, support groups).
About Us
Acorn Park is a school for 160 pupils, with a primary diagnosis of Autism. We run two curriculum pathways – Formal and Semi-formal. Our Complex needs pupils are on the Semi-Formal Pathway and we have a mix of Day and Residential pupils with on-site housing and facilities including a Forest School, Animal Care Farm, play facilities, a sports hall and sensory rooms. We are part of Options Autism and Outcomes First Group, leaders in education for neurodivergent young people and adults. In 2024, Outcomes First Group was certified as a ‘Great Place to Work’ for the fifth year running.
We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to safeguarding checks and a fully enhanced DBS where applicable.
Benefits
Your health and wellbeing are important to us, so you’ll receive a comprehensive rewards package including:
* Life Assurance
* Pension scheme with options to increase contributions
* Access to mental health support services and physical health checks
Additionally, our Vista Benefits Platform offers:
* Health, wellbeing and insurance benefits
* Discounts in the UK and abroad
* Cycle to Work and Electric Car Purchase schemes
* Critical illness cover
* Family Growth Support – enhanced maternity/paternity leave and paid fertility treatment support
We reserve the right to close the vacancy early if we receive a high volume of suitable applications.
Notes: 4DWW is subject to successful probation and is not a contractual benefit.
Outcomes First Group is committed to Keeping Children Safe in Education. All stages of the compliance process are subject to safeguarding checks and statutory requirements.
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