Data Service Desk Associate
Duration: 6 months, extensions likely
Location: Bristol (fully office based)
Salary: £20.00 per hour PAYE
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
About the Client
Our client is a leading provider in the utilities sector, delivering electricity to nearly 8 million customers across the UK. With a commitment to excellence and innovation, they are dedicated to maintaining the highest standards of service and reliability.
Your Role
As a Data Service Desk Associate, you will play a crucial role in supporting internal IT service requests. This is your chance to work alongside talented developers and internal customers, ensuring that their queries and requests are handled efficiently and effectively.
What You'll Be Doing
* Delivering 1st line technical support to colleagues and escalating issues to senior team members as needed.
* Managing incoming requests to the service desk, acting as the primary point of contact for all Data Platforms‑related IT queries.
* Following internal processes and ensuring documentation is meticulously recorded.
* Completing daily routine checks to confirm all platforms are operational, escalating issues when necessary.
* Raising Change Management requests, obtaining necessary approvals and actioning migrations/access requests.
* Managing your time effectively to remain self‑sufficient in your role.
What Makes You Stand Out
* Strong problem‑solving abilities and excellent communication skills.
* A general understanding of Active Directory and basic networking concepts.
* Experience with ITIL practices, especially in ‘Continual Service Improvement’.
* Familiarity with Oracle Products (Oracle Data Integration [ODI], Oracle Business Intelligence Enterprise Edition [OBIEE], Hyperion).
* Knowledge of Microsoft SQL Server.
* Experience supporting Business Intelligence Applications (PowerBI, WebFOCUS, OBIEE).
Who Should Apply
This role is perfect for recent IT college and university graduates eager to gain experience and build a career in the field. Full training will be provided to ensure you succeed in your new role!
Why Join Us
* Work in a vibrant and supportive team environment.
* Gain hands‑on experience in a leading organisation within the utilities sector.
* Opportunity for professional growth and development.
Pontoon is an equal opportunities employer and an employment consultancy.
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