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Base pay range
Senior Business Analyst
Pay up to £68,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work‑life balance.
About the role
As a Senior Business Analyst, you will lead business analysis activities on large, complex digital programmes. You'll work across multiple teams and technical delivery strands to drive service improvements and deliver real value. This is an opportunity to make a difference by ensuring our digital solutions meet user needs and business objectives.
We have vacancies in a number of areas within DWP Digital.
Health & Disability - Access to Work
We are transforming how people access support to thrive in work and life by creating simple and responsive services that deliver real impact. We reimagine complete journeys to improve experiences for millions, from applying for benefits to getting the help needed to succeed at work. You will help design and deliver innovative solutions that drive major transformation across DWP.
We provide the core technology that powers the Department's Digital Workplace, supporting citizen‑facing services and colleagues across government.
You will join a multi‑disciplinary team delivering solutions such as Digital Signage and assistive technology, working with stakeholders to create reliable and innovative services that make a real difference.
We deliver critical services that support major transformation programmes modernising how DWP works. Using research‑driven development, we automate processes and streamline workflows to help agents manage customer contact efficiently, reducing errors and improving experiences. You will work with experts in design, architecture, analysis and engineering, scaling and integrating our platform across multiple service lines.
If you're looking for a well‑defined career path as a Business Analyst, apply now.
Please note: As part of the role, you may be required to travel regularly to the other digital hubs (this counts as working time, and you'll incur no travel costs). The frequency of this will be discussed further should you be successful.
What skills, knowledge and experience will you need?
* Proven experience as a Senior Business Analyst, leading business analysis activities within complex projects and environments.
* Expert in stakeholder engagement, driving clarity and alignment across multiple teams and delivery strands.
* Skilled in mentoring and supporting other BAs, fostering growth and sharing best practices.
* Committed to continuous learning and development, actively building and enhancing your BA toolkit.
Key responsibilities
In this role you will:
* Lead workshops, interviews and focus groups to understand business problems and user needs.
* Collaborate with senior technical and business stakeholders to ensure requirements and acceptance criteria align with our established digital roadmaps.
* Translate business and user needs into actionable deliverables, working collaboratively to define and achieve value outcomes.
* Prioritise projects in line with strategic goals and manage business analysis activities across multiple projects and service lines.
* Champion continual learning and development and promote DWP Digital delivery methodologies, setting standards across the function.
* Possibly have line‑management responsibilities and play a leadership role in capability building and recruitment.
Location and Working Arrangements
Location: Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield
Hybrid Working: Some time working at home and some time collaborating face‑to‑face in a hub.
Compensation and Benefits
Pay: £57,946 to £68,205
Pension: 28.97% employer contributions, worth up to £19,758 per year.
Holidays: Starting at 26 days rising to 31 days over time. Up to 3 extra days off per month on flexi‑time. Includes all usual public holidays.
Benefits package includes:
* Flexible working including hours and flex‑friendly policies
* Time off volunteering and charitable giving
* Inclusive workplace culture: “I Can Be Me in DWP”
* Discounts and savings on shopping, fun days out and more
* Interest‑free loans to buy a bike or a season ticket
* Sports and social activities
* Professional development, coaching, mentoring and career progression opportunities
Our culture and awards:
* 2024 Diversity Employer of the Year – Computing Women in Tech Excellence awards
* Diverse and Inclusive Leadership – Digital Leaders Awards 2024
* Best Place to Work in Digital category – Computing Digital Technology Leaders awards 2025
* Best Public Sector Employer – 2025 Women In Tech Employer Awards
Application Process
We know your time is valuable so our application and selection process is just two stages:
* Apply: Complete your application on Civil Service Jobs. Full instructions will be provided.
* Interview: Single stage interview online.
CLICK APPLY to start your application.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Analyst, Information Technology, and Strategy/Planning
Industries
Business Content and Technology, Information and Internet
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