About Us
We operate a successful brick-and-mortar used clothing store in Canada and are now expanding into online sales across eBay, Poshmark, and other resale platforms. We're looking for an experienced store manager to help us optimize our online presence.
We're taking a technology-forward approach. We'll be using an AI-powered listing engine (such as Nifty) to generate and manage product listings. We're not looking for someone to manually create hundreds of listings. Instead, we need a strategic partner who can oversee the AI tools, ensure quality, and help us grow.
What We'll Be Doing
•Take product photos (stored in cloud storage like Google Drive) provide them to you for AI listing service to generate listings
What You'll Be Doing
•Monitor the AI engine's output for accuracy and quality — catch errors, refine descriptions, ensure pricing is competitive
•Manage the upload and publication workflow across platforms
Multi-Store Strategy
•We plan to operate 6-7 specialized stores (e.g., kids' clothing, men's clothing, winter/seasonal clothing, women's fashion, etc.)
•Help us define the right store segmentation strategy and advise on best practices for running multiple storefronts
•Manage inventory allocation across stores
Customer Service & Operations
•Handle customer inquiries, returns, and feedback across all platforms
•Monitor store performance metrics and provide regular updates
•Manage shipping logistics coordination (items ship from our Canadian warehouse)
Strategic Growth
•Optimize listings for search visibility and conversion
•Advise on pricing strategy, seasonal adjustments, and platform-specific best practices
•Help us scale from launch to a well-performing multi-store operation
•Identify new platforms or channels worth expanding into
What We're Looking For
•Proven experience managing eBay and/or Poshmark stores at scale
•Strong English communication skills (written and verbal)
•Experience with multi-store or multi-brand eCommerce operations
•Familiarity with AI listing tools, automation, or willingness to learn quickly
•Strategic mindset — we want a partner, not just a task executor
Please Include in Your Application:
•Links to 3-4 eBay or Poshmark stores you have managed (or screenshots with context)
•2-3 references from prior clients in eCommerce or resale
•Examples of the types of work you've done (listing optimization results, store growth metrics, etc.)
•A brief note on how you would approach launching our first online store
Nice to Have:
•Experience specifically in used/secondhand clothing resale
•Knowledge of cross-listing tools and inventory management systems
•Experience with Canadian or international shipping logistics
•Background in clothing categorization, sizing standards, or fashion merchandising
Why Work With Us
•We're a growing business with real inventory and a proven retail model — this is a genuine growth opportunity
•We're investing in technology (AI listing tools, cloud workflows) to make the work efficient and scalable
•We value strategic thinking and want someone who will help shape our online strategy, not just follow instructions
•Long-term engagement for the right person as we scale across platforms and stores
Contract duration of more than 6 months. with 40 hours per week.
Mandatory skills: Instagram, Social Media Management, Call Center Management, Complaint Management, Email Support, Inbound Inquiry, Online Chat Support, Ecommerce Support, Fashion & Beauty, English