Position Summary
The Global Crew Operations Specialist is responsible for all aspects of the onboarding process relative to positions that fall under the category of Marine. High-level competencies in communication, planning, stakeholder management, and time management are essential given the urgent and critical nature of these positions.
This is a highly analytical role and would suit anyone with a data backround. It includes reporting to ensure compliance with a number of authorities and providing weekly reports to Stakeholders.
Essential Duties and Responsibilities
1. Provides timely and customer-focused service to crew members that belong to the category of Marine positions and internal customers
2. Ensures each crew member receives the appropriate level of support and guidance to create an exemplary onboarding experience
3. Ensures compliance with regulatory, local, international, and company policies to ensure the safety and well-being of the crew members
4. Liaises with the various teams (Talent Attraction, Crew Assist, Scheduling, Visa, Port Agents, School, and Authorised Referral Sources) when appropriate, to meet hiring and scheduling in a timely manner
5. Provides back-up support to fellow Operations Specialists and guidance to the Operations Representatives by being a consultant in terms of visa, medical, and STCW requirements of shipboard roles
6. Works diligently and proactively to resolve all onboarding-related situations, escalates irregularities to the Operations Supervisor; and continuously explores ways to increase efficiency and effectiveness
7. Performs all administrative tasks related to the onboarding of shipboard employees
8. Prepares various reports as required, including, but not limited to, status reports, analysis, and lists of talent pools including status updates to Stakeholders
9. Establishes monthly governance meetings with Recruitment, Scheduling, Mobility Centers, HR Onboard, and Stakeholders
10. Consistently meets the performance metrics set by the management team
11. Performs other duties as required. As needed, participates in special projects assigned by management
Education, Experience, Knowledge & Skills
12. 2 years+ experience within an onboarding / data analysis position, or equivalent
13. Bachelor’s degree in business analytics, business administration, or related field preferred
14. Experience within compliance or regulated processes
15. Comfortable working with high levels of data / reporting
16. Analytical mindset
17. Natural problem-solver and ability to spot issues before they arise
18. High attention to detail
19. Ability to maintain a good working relationship with the stakeholders by meeting their expectations and supporting the overall goals of the organisation