An opportunity has arisen for an experienced ASB Officer to join a local authority housing management team in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, working across neighbourhood patches to manage anti-social behaviour cases and support safer, more sustainable communities.
Most of your time will be spent in the community conducting visits, interviews, and resident appointments, with the flexibility to complete administrative and casework tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch.
Key Responsibilities of an ASB Officer:
Manage a varied caseload of anti-social behaviour (ASB) reports from initial complaint through to resolution
Carry out estate visits, interviews, and evidence gathering in relation to ASB cases
Work closely with tenants, complainants, and alleged perpetrators to investigate and resolve disputes
Take appropriate enforcement action where necessary, including warnings, tenancy enforcement, and legal escalation
Provide day-to-day housing management support across designated neighbourhood patches
Maintain accurate case records using housing management systems and CRM tools
Liaise with Police, PCSOs, safeguarding teams, and partner agencies to support effective case resolution
Support tenancy sustainment by addressing nuisance behaviour and promoting positive tenant engagement
Monitor risk and safeguarding concerns, making appropriate referrals in line with procedures
Complete timely and accurate case updates, reports, and administrative duties between visitsIdeal Candidate:
Experienced Housing or ASB Officer with strong knowledge of frontline tenancy and case management
Confident handling complex ASB cases, including evidence gathering and enforcement processes
Able to work independently, managing a high-volume and varied caseload
Comfortable working in the community and engaging directly with residents and partner agencies
Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar)
Well organised with strong prioritisation skills and attention to detail
Full UK driving licence and willingness to travel across patchBenefits of this ASB Officer role:
Competitive salary (dependent on experience)
Hybrid working arrangement
25 days annual leave plus bank holidays (increasing annually up to 30 days)
Option to buy or sell annual leave
3 additional wellbeing days plus 2 paid volunteering days
Generous matched pension scheme up to 12%
Life assurance (4x salary)
Enhanced maternity, paternity, and adoption pay
Private medical insurance, dental cover, and critical illness cover options
Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP serviceIf this ASB Officer role is of interest, please apply or contact (url removed)