****INTERNAL NHS FIFE APPLICANTS ONLY****
Working hours will be Monday to Friday (shift pattern to be confirmed) based within Victoria Hospital.
An exciting opportunity has arisen within NHS Fife Pre-Assessment Service for an individual to join us as an appointments / clinic co-ordinator. Responsible to the Assistant Service Manager, your role will be to manage and coordinate the appointment requests and bookings for the pre assessment team as well as provide admin related tasks for the clinical team. This will include reception duties, telephone enquiries, preparation of paperwork, acting as a point of contact for patients and relatives. Communication and coordination of information between multi-disciplinary teams is key, alongside the organising and prioritisation of daily workload.
Good communication and interpersonal skills along with the ability to work autonomously and as part of a team are essential. You must also be organised, methodical, innovative and have the ability to problem solve.
You should have previous health records or administrative experience with a good understanding of outpatient clinic systems. A working knowledge of NHS clinical systems such as Trakcare would be advantageous along with knowledge of clinical terminology and waiting times guidance. Experience of patient facing role and associated professionalism around this. Excellent organisation and numeracy skills. Ability to work collaboratively or autonomously when required. Awareness of GDPR and patient confidentiality.
Please note the salary for this post is pro rata to part time hours.
For informal enquiries, please contact Louise Lowe, Assistant Service Manager 01592 643355 ext. 21831 or Louise.Lowe2@nhs.scot
As from 1/4/2026, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro-rata. Please note that the pay scale in this advert will not be changing as a result
NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application.
We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.
For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found here.
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.