Rentokil Initial Automation Support Analyst Join Our Team and Make a Difference!
We are currently seeking an Automation Support Analyst to join our dedicated team at the Dudley office. If you are detail-oriented with a technical support background, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
Competitive Salary Package: Start with a basic salary of £26,157 per annum.
Expected OTE: £28,500 per annum, with bonus and commission schemes available.
Benefits: Discount scheme, bonus and career opportunities
Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5hr week)
Industry-Leading Training: Receive top-notch training to support our customers' needs.
The Role
As an Automation Support Analyst, you will ensure the smooth operation of our Speed Applications and support our RPA platform. You will also collaborate with various teams including Automation, IT and business stakeholders to deliver exceptional support to optimise automation performance.
Key Responsibilities
Investigating and resolving issues
Monitoring our support system
Ensuring the platforms are functioning properly and rectify any issues that may arise
Performing platform maintenanceProviding management information support including reports that provide insight into system performance
Assisting with administration linked to various applicationsTaking ownership and rectifying support issues
Communicating with customers to understand and support their needs
Escalating any complex issues
Requirements
Technical proficiency and knowledge of HTML, SQL, Google Apps Script, BigQuery, Android, Excel and automation techniques
Strong analytical and problem-solving ability
Great attention to detail
Excellent written and verbal communication skills
Ability to work well within a team
Willingness to learn
You may be required to pass a DBS check depending on the role you have applied for
Benefits
Additional opportunities to earn more with regular bonus and commission schemes.
Salary grading system - linked to performance for those keen to develop their career within our business.
Opportunity to contribute to a Private Healthcare scheme.
Enrolment in our company pension scheme.
Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
Leads Commission scheme available - although this isn't a sales job, we appreciate and reward you for passing on sales leads.
Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
A Company Putting "People First
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Equal Opportunities Employer
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
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