A hands-on role for someone who enjoys variety, structure and seeing the impact of their work.
We’re looking for a Customer Operations Executive to join our growing team at EDEN & CO.
This is a practical, people-facing role that combines customer service, day-to-day operations, and admin support. You’ll help keep orders flowing, customers happy, and the business running smoothly - working closely with the team onsite.
If you like being organised, solving problems, and bringing calm to busy days, you’ll enjoy this role.
About EDEN & CO.
EDEN & CO. is a premium gifting brand creating beautifully curated, plant-based and allergy-inclusive hampers. We work with exceptional independent food and drink producers and care deeply about quality, detail and thoughtful execution.
We’re a small, collaborative team where people are trusted, supported, and encouraged to get on with things without micromanagement.
What you’ll be involved in
Customer Service & Orders
* Responding to customer emails and platform messages
* Managing delivery queries and courier issues
* Monitoring and replying to customer reviews
Operations & Stock Support
* Helping coordinate stock with the warehouse team
* Supporting order processing and despatch
* Assisting during busy periods when needed
* Helping ensure daily courier collections run smoothly
Supplier, Admin & Finance Support
* Liaising with suppliers
* Creating and managing purchase orders
* Reconciling supplier invoices
* Sending sales invoices (B2B and ad hoc)
* Tracking basic sales information
Office & Systems Support
* Supporting basic platform updates
* Helping manage office admin (rotas, cleaners, waste, pack days, etc.)
You won’t be expected to do everything at once - the focus is on being organised, reliable, and willing to get stuck in.
Role details
* Location: Onsite – Long Ashton (Bristol)
* Hours: Full-time, Monday–Friday, 9am–5pm
* Salary: £26,000–£30,000 DOE
* Saturday cover: 1 Saturday every 4 (11:00–13:30), planned with time in lieu
This role could suit you if:
* You enjoy a role with variety and routine
* You’re naturally organised and detail-focused
* You stay calm when things don’t go to plan
* You’re comfortable using systems, spreadsheets and email
* You like working as part of a small, dynamic, onsite team
* You want a role where your work actually matters
Experience in customer service, admin, operations, office support, or an EA-style role is helpful, but attitude and reliability matter just as much.
What you’ll like about working here
* Clear working hours and expectations
* Onsite collaboration (no endless Slack or Zoom)
* A supportive, hands-on team
* A role with real variety and visible impact
* Opportunity to grow responsibility over time
Saturday cover is short, planned, and shared across the team.
How to apply
To apply, please email us directly with:
* Your CV
* A short note telling us why this role interests you
Email applications to:
hello@edenandcohampers.com
We review applications daily.