Role Summary As a Housing Triage Officer, you will be the first point of contact for anyone approaching the Council for housing advice. You will assess people's housing needs, ensure all relevant information is collected, provide guidance on housing options, and refer clients to the suitable teams for further support or intervention. Key Responsibilities Receive and respond to enquiries from customers via phone, email, in person, and through online portals. Conduct initial housing need assessments, gathering personal, housing, financial, and welfare information. Determine whether homelessness prevention duties or statutory obligations apply, in accordance with relevant legislation (e.g. Homelessness Reduction Act, Housing Act). Provide tailored advice on housing options, including social housing, private sector accommodation, and homelessness prevention. Maintain accurate customer records and case notes; ensure data is captured in a timely and compliant way. Signpost or refer customers to other services (legal advice, benefits, domestic abuse, support services, etc.) where needed. Work with partner agencies and internal teams to ensure a joined-up response for clients. Help monitor demand and waiting lists; support improvements in the triage process, ensuring efficiency and fairness. Support outreach or duty/first‐contact services as required. Person Specification Essential Experience of working i...