Role Customer Experience Assistant - Box Office (2 Positions Available) Hours Casual / Contracted 8.15 hours per week Closing Date Friday 1 May Interviews Early May We're looking for two enthusiastic and friendly Customer Experience Assistants (Box Office) to join our team, providing legendary customer experience across all three of our city-centre venues: His Majesty's Theatre, Music Hall and the Lemon Tree. You will have strong communication skills, great attention to detail, will be great with people and be able to work independently and on your own initiative under pressure, while always having the customer at the heart of everything you do. Previous experience dealing with the general public is essential and experience of a sales environment and/or reception is desirable. We need you to have excellent IT and written skills, as you will sell tickets in person and on the phone using our ticketing/CRM system, and you'll respond to customer enquiries by email and social media channels. You'll also carry out a reception service for our venues, greeting visitors and callers with a warm Aberdeen Performing Arts welcome. You will bring confidence, resilience, flexibility, be a great communicator, be calm under pressure and have demonstrable experience and understanding of customer service. Numeracy and literacy skills are important and a methodical and organised way of working is required, together with an enthusiasm for working as part of a team, including willingness to undertake health and safety related tasks such as fire marshal and first aid. Role x 2 : Contracted role (x1): This is a permanent, salaried position working 8.15 hours per week. You will be scheduled every Saturday. There will also be the opportunity to pick up additional shifts when available. Casual role (x1): We are looking for strong weekend and evening availability. Shifts are offered based on business need, demand is typically Thursday–Saturday. Full Job Description can be found here; Box Office Assistant Job Description 2026.pdf Aberdeen Performing Arts is a real living wage employer, with the rate of pay for this role being £13.45 per hour, and we offer an excellent benefits package which includes staff discounts and offers. Aberdeen Performing Arts is an award-winning creative hub at the heart of city life. We run three city centre venues - His Majesty’s Theatre, the Music Hall and the Lemon Tree and three city centre festivals - Granite Noir book festival, True North music festival and Light the Blue youth arts festival. For more information about us, and to apply online, visit https://www.aberdeenperformingarts.com/work-with-us/. Alternatively, send us your CV and covering letter (in a format which is most comfortable to you) which tells us: - why you would love to work with Aberdeen Performing Arts - why you are perfect for this role - how you would create a SPARK (with reference to our values) to [email protected]. If applying by email, please also complete our online Diversity and Inclusion monitoring form. You may wish to apply by video or audio in addition to sending us your CV. To do this please ensure it is saved in an easily accessible format and send via a We Transfer link to [email protected]. Videos should be no longer than 5 minutes long (maximum). If you have access requirements or need additional support to apply or to progress your application, please let us know so we can help - this information will not be a factor in our decision making. We run a Guaranteed Interview Scheme, which offers disabled people or those who are care experienced a guaranteed interview, if they meet the essential criteria for the role. Please let us know in your application if you would like to be considered in the Guaranteed Interview Scheme. We are an equal opportunities employer and are committed to the principles of diversity and inclusion in all areas. In that spirit, applicants with diverse backgrounds, experiences, ability and perspectives are encouraged to apply. This post does not meet the minimum requirements for visa sponsorship under the skilled worker route. we are therefore unable to consider applicants for this post that require sponsorship to work in the UK.