Position description
Type of assignment
Full-time Regular
Function
Operational activities - Operational Administration
Job title
Forwarder
Position requirements and constraints (working hours…)
37.5 hours per week - Monday to Friday
Job description
GEODIS supplies and combines freight services, information management and added value into integrated solutions. As part of the GEODIS Group, GEODIS supports GEODIS capacity to offer customers one partner to solve their supply chain challenges worldwide. It has revenues of 2 billion euro's and more than 5000 employees working in 45 countries around the world.
To ensure adherence to the CAA, TAPA & physical security regulations are always.
Ensuring compliance to Health & Safety policies. That housekeeping guidelines are maintained
That HMRC, GDP and IATA regulations are adhered to.
Objective / Purpose of the Job (describe clearly the level of responsibility and expected results)
The forwarder is part of the above department/ branch. To provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.
Key Activities / Accountabilities
•Completion of end-to-end Ocean Import forwarding activities as the individual role requires
•Follow strict and time sensitive SOP's/KPI's to ensure compliance
•Work closely with internal and external customers
•Focus on customer service
•Use of Next Gen/MS office as requested
•Ensure timely invoicing, job costing, Customs Entries and milestone updates using NextGen/MS Office within the required timeframe
•Support month-end department compliance and cost control
•Prepare and submit internal and customer-specific report within deadlines, resolve customer and supplier queries promptly.
•Month end department compliance
•Customs Entries
•Cost control
•Assist senior forwarders, Supervisor and line manager where required
•Ensure all reports including internal and customer specific are completed within the deadline
•Resolve queries from customers and suppliers
•Ensure adopt Best Practices and support rates reviews with the Operations Manager
•Work closely with the Operations manager for Internal and external rates reviews.
•Maintain customer relationships and participate in customer reviews and development initiatives.
•Remain in contact with customers and suppliers to maintain relationships
•To take part in customer reviews when required to build up visibility and relationships with customers.
•Assist sales and management with customer development
•Uphold company AQ standards and clean desk policy
•Perform additional tasks as directed by supervisor or line manager.
Applicant's profile
Essential Education and/ or Training
•Educated to GCSE/O level standard or equivalent
Preferred Experience and Knowledge
•Business related experience
•Proven customer service record and experience
•Proven operational experience
Necessary Technical / Functional Skills
•Thorough understanding of customer needs
•Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
•A knowledge and understanding of financials and impact on business
•A Good knowledge of IT systems and processes used in the transport sector
•Fluent in English, local language and any other languages required for smooth operation of business
Required Behavioural Competencies
•Result-oriented and driven to achieve goals and meet targets
•Problem solving skills
•Ability to read and understand an SOP
•Customer service driven
•Deep knowledge of the financial contexts the business exists within
•Profitability and result-oriented and always looking for improvement in our business processes
•Team oriented
•Quality focus.
•Flexible in approach and happy to work shifts as required including weekends
Working time (%)
100
Position location
Position place
Europe, United Kingdom, England, Essex
Location
Basildon Office
Candidate criteria
Years of experience in similar position
Junior (1 to 5 years of experience)
Languages
English (Fluent)