Description
Location: Remote (UK or Ireland)
Hours: Part-Time | 20 Hours within:
* Monday – Friday: 6:30am – 10:00pm
* Saturday & Sunday: 9:00am – 5:30pm
Are you passionate about delivering exceptional customer service? Are you fluent in German, and English? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly, motivated, and multilingual Customer Care Advisor to join our vibrant, remote team.
About the Role
Reporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a part-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction.
Key Responsibilities
* Provide fast, friendly, and effective support via phone, live chat, and email
* Help customers throughout their journey—from product queries to post-purchase care
* Collaborate with internal teams to provide timely resolutions
* Monitor and report customer trends to improve our service
* Take ownership of your personal development and contribute positively to the team
* Maintain strong performance aligned with KPIs and company values
We would like to meet someone who is
* Fluent in German, and English (spoken and written)
* Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)
* Clear, confident communicator with excellent written skills
* Comfortable handling challenging conversations with empathy and professionalism
* Familiar with tools like Outlook, Word, Excel, and web browsers
* Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus
* Positive, energetic, and proactive with a “can-do” attitude
* Thrive in a fast-paced environment and enjoy working as part of a supportive team
Benefits
* Competitive salary and benefits package
* Fully remote
* Holiday allowance
* 50% staff discount & 25% for family and friends
* Pension scheme
At Mountain Warehouse, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.
We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in-store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Warehouse to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!