Location
Birmingham
Employment Type
Full time
Department
Customer Care
About the Role
We are seeking dedicated Customer Experience Specialists that are passionate about enhancing the experience of business travelers. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
Responsibilities
* Be a role model and a trusted advisor by showcasing Perk values and a customer‑centric approach in every customer interaction.
* Support and engage with customers with their global business travel requirements.
* Communicate with customers via phone, live chat, and e‑mail, to effectively resolve travel issues.
* Exceed customer expectations when managing bookings, queries and requests.
* Answer customer requests and act as their trusted travel advisor and think out‑of‑the‑box to provide innovative solutions where appropriate.
* Stay up‑to‑date with new features and product launches in Perk.
Qualifications
* Great communication skills, fluency in English, both written and spoken is essential.
* Self‑motivation, constant curiosity, and a strong desire to learn with a growth‑oriented attitude.
* Proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
* Performance‑driven and maintain a strong customer‑first mentality by delivering high‑quality service to a steady stream of customers daily.
* Great problem solver. Able to discover solutions when answers are not immediately available.
* Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.
* Embody our values, add to our company culture and are passionate about travel.
* Comfortable with an office based environment and have shift flexibility.
Additional Experience
* Native or fluent level of English.
* Experience in a customer‑facing role (retail or call centre).
* Experience supporting customers via e‑mail, live chat, and phone is a benefit.
* Experience working with KPIs and metrics, specifically focused on quality is also a benefit.
Benefits
* Competitive compensation and equity ownership in Perk.
* Real living wage for this role.
* 25 days of annual leave plus bank holidays.
* Private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
* Qualifying earnings company pension plan with Aviva.
* Life insurance protecting loved ones financially.
* Income protection in case of long‑term sickness or absence.
* Tax‑efficient cycle and electric car schemes with Cycle2Work & Octopus.
* Annual summer party and other Perk events.
* Spring Health wellbeing partner providing therapy and coaching sessions.
* 12‑16 weeks paid parental leave.
* 16 paid hours per year to volunteer for charitable causes.
* Up to 20 “Work from Anywhere” days per year.
* Access to a wide variety of discounts and rewards.
* Four‑week fully paid sabbatical after 5 years.
* Relocation support for moving to one of our hubs.
Working Hours & Conditions
* Office based in Birmingham City Centre office 5 days / week.
* Working hours rotational basis between 8am - 7pm.
* Weekly working hours 37.5.
* Required to work 1 weekend in every 7 weeks.
How We Work
We take an IRL‑first approach, working together in person 3 days a week. The role requires you to be based within commuting distance of our hubs. We believe in meeting in real life to improve connectivity, productivity, creativity and to create a great place to work.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
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