Overview
Role: General Manager - Construction and Facilities
Location: Newcastle - Pilgrim Quarter
Contract: 12 month FTC
We are looking for a motivated and experienced General Manager from a construction and facilities background to oversee operations at HMRC's flagship site, Pilgrim Quarter, in Newcastle upon Tyne. In this key role, you will ensure the safe, compliant, and efficient running of systems and services during the final stages of construction. As part of the Senior Management Team, reporting to the Account Director, you will be responsible for maintaining and integrating M&E, hard and soft services, and contractor management through the last build phase. Your leadership will drive a proactive culture, ensure project milestones are met, and foster strong relationships with clients and teams. While you don't need to be a specialist in every discipline, a broad understanding of core services, safety, and operational management is essential. Your commercial awareness and excellent communication skills will help you lead confidently and collaboratively.
Key Responsibilities
* Lead daily, weekly, and monthly maintenance and operational activities, ensuring compliance.
* Plan and oversee preventative maintenance on critical systems.
* Monitor plant and equipment, proactively resolving faults.
* Manage reactive repairs and emergency breakdowns, including out-of-hours responses.
* Coordinate with suppliers and contractors, managing permits and safety documentation.
* Promote a safety-first culture through audits, inspections, and safety meetings.
* Lead and inspire site management and service teams.
Experience & Skills
* Significant senior management experience within Facilities or Building Services.
* Strong knowledge of compliance, health and safety (NEBOSH preferred), and operational leadership.
* Excellent communication and team supervision skills.
* Proficiency in Maximo, Microsoft Office, and relevant technical qualifications (e.g., City & Guilds NVQ Level 3).
* Desirable: CAFM system experience, security clearance, and safety certifications.
Person Profile
* Must have a proven ability to lead facilities and construction teams and deliver operational excellence.
* Strong planning, organisational, and problem-solving skills.
* Customer-focused, calm under pressure, and results-oriented.
* Committed to fostering a positive safety culture and continuous improvement.
Join Mitie
Join Mitie and enjoy a comprehensive benefits package designed to support your lifestyle and development. We offer a virtual GP for you and household members, financial wellbeing assistance through Salary Finance, and options such as early access to earned pay. Our Choices platform provides flexible lifestyle benefits, including additional holiday, insurance, dental and technology purchases. You also get access to MiDeals discounts, a cycle-to-work scheme, life cover up to four times salary, enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan that may include free shares. We recognize employees with Mitie Stars and offer monthly cash prizes and a potential top prize of £10,000 annually.
Our success comes from our people. We provide diverse training and development opportunities through a wide range of resources. We are committed to inclusive recruitment and accessible processes. If you require any reasonable adjustments during the recruitment process due to disability or a long-term condition, please email Karen Hayes at Karen.hayes@mitie.com.
Since 1987, Mitie’s 76,000 employees have supported clients globally as the UK’s leading facilities management and professional services company. Our clients range from household names in banking to critical government sites, hospitals, and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Apply Now
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