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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads on all technical design and decision-making.
The role
The CRM is currently used in pockets of the business and is working well. The goal now is to achieve company-wide adoption.
The business is eager to do so, recognizing the benefits already realized.
The Architect needs to understand the business requirements and design appropriate solutions and features for successful adoption and maximum benefit from the CRM.
This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.
You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.
You will have the support of a team of D365 developers and systems support analysts.
There are plenty of resources available; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.
We need
An experienced CRM architect with strong knowledge of MS Dynamics, particularly F&O and CE.
Someone confident in handling stakeholders.
You need to be based in the UK and willing to travel occasionally (approximately once a quarter).
Relevant qualifications and education are preferred but not essential.
The values and ethos of the company
Care for the customer (the CRM aims to improve customer experience and care).
Care for your colleagues; the environment is inclusive and supportive.
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