Job Description - Tenancy Specialist
Hourly Rate: £18.76
Location: Hybrid working 1 day a week in the office in either Norwich, March, Borehamwood or Stevenage
Job Type: Temporary until 1st May 2026 (with potential for permanent positions)
We are seeking a Tenancy Specialist to provide expert guidance and handle cases involving Tenancy Fraud, Anti‑Social Behaviour (ASB), Domestic Abuse, and legal actions for tenancy enforcement. This role is ideal for individuals who are adept at managing complex cases and working collaboratively with field‑based teams to ensure effective resolutions.
Day‑to‑day of the role
* Manage all aspects of tenancy fraud, sub‑letting, and Right To Buy (RTB) fraud cases across the region, including conducting investigations or coordinating local investigations.
* Handle the effective case management of ASB cases, directing and supporting colleagues with investigations and enforcement actions.
* Decide on the most appropriate actions against individuals committing tenancy fraud or perpetrating ASB, and provide support for victims.
* Prepare legal files and manage legal action cases for tenancy enforcement and fraud, working with solicitors, process servers, and bailiffs.
* Represent the organisation in court for tenancy fraud, ASB, and other tenancy‑related legal cases as required.
* Manage complex tenancy management cases referred from Customer Support, such as complex successions and end of tenancy reviews.
* Liaise with the Police and other partners to gather evidence for fraud and/or criminal proceedings, which may include interviews at police stations or participation in surveillance operations.
* Collaborate with internal and external agencies such as Women’s Aid, NFI, local authorities, mediation services, solicitors, or support services to ensure a coordinated response.
Required Skills & Qualifications
* An excellent understanding of ASB and/or tenancy fraud.
* Strong knowledge of relevant legislation in respect to tenancy management, fraud, ASB, and legal disrepair.
* Proven experience in investigative interviewing, ideally for fraud and/or ASB.
* Excellent investigative, intelligence gathering, and problem‑solving skills.
* Positive mindset focused on solutions, with the ability to weigh up different views, exercise good judgement, and make decisions.
* Confidence to challenge in a positive and constructive manner.
* Resilience and adaptability.
* Excellent communication skills, able to adapt approach to the audience.
* Ability to develop effective working relationships with colleagues across the organisation and external agencies.
* Proven track record of successful case management with positive outcomes.
* Ability to travel across the region and work early mornings or evenings if required to support investigation work.
To apply for the Tenancy Specialist position, please apply online or contact Maxine or Andrea at Reed, Norwich.
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