Overview
Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions.
We are one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year, weve grown a team with strong expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice and well-designed implementations. As well as to solve enterprise-wide process challenges by bringing great user experiences, maximising opportunities for automation and integrating across disparate tools.
Responsibilities
* Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice.
* Deliver high quality ServiceNow implementations based on business process requirements.
* Strong Now Platform implementation understanding with in-depth knowledge in various ServiceNow applications.
* Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
* Keep up to date with current and future market developments, technologies, product and strategies.
* Ensuring adherence to our coding and design standards and providing technical hand-over documentation.
* Increasing application operating efficiency and adapting to new requirements, as necessary.
* Assisting with system testing and UAT.
* Escalate issues in line with company processes to ensure customer demands are met.
* Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer.
* Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements.
* Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment.
* You will need to work collaboratively across all SN CoE teams.
* Depending on your experience you will also :
* Provide technical design authority and mentor more junior members of the team.
* Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
* Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.
Qualifications
* You\'ll need to either hold current UK SC clearance or be eligible and willing to undertake.
* Proven implementation experience with Strategic Portfolio Management (SPM).
* Ideally, possess experience with various ServiceNow modules, including ITSM, GRC, IRM, and CSDM.
* A passion for sharing knowledge, peer reviewing, and setting technical standards.
* Over 5 years of experience in similar roles within the ServiceNow ecosystem.
* Proven expertise in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, and development tools.
* An open and friendly personality with strong customer-facing skills in both a virtual and face to face setting (including the ability to deliver presentations / feedback).
* Ability to provide technical leadership and support to the Centre of Excellence.
* Experience with Software Development Lifecycle in Agile and Waterfall projects.
* Self-managing and capable of working independently or as part of a team.
* Skilled in managing customer expectations.
* Ability to contribute to technical solution designs and provide input into bid, project, and technical documents.
* Effective active listening skills and the ability to understand the priorities and concerns of others.
Additional information
Country: UK
Location: Travel to customer sites as required
Role Type: Permanent
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