About the Role: As a Leader Project & Program Manager, you will execute specialized project management tasks independently, ensuring quality outcomes for non-technical projects. You will support team projects with your expertise and play a pivotal role in the successful delivery of project objectives. Responsibilities: • Independently manage project schedules and timelines. • Oversee and control project scope and objectives. • Administer project budgets and financial reports. • Craft detailed and accurate project documentation. • Conduct thorough risk analysis and mitigation planning. • Lead project meetings with a focus on outcomes. • Manage stakeholder relationships and expectations. • Implement and control project changes. • Ensure high levels of quality and compliance. • Develop and deliver project presentations and reports. Specific requirements for the term of the FTC: Recruitment of a 9‑month Fixed Term Contract to: -Lead a structured programme to define and implement a simplified, scalable, and optimal customer onboarding experience across the UK, Netherlands, and Belgium. -Ensure end‑to‑end readiness across post‑sales functions (Customer Education, Professional Services, and Customer Service) to onboard and support customers in line with SaaS best practices and customer expectations. -Adapt the onboarding and support model to accommodate a hybrid product portfolio, while positioning the organisation for sustained success as a SaaS business as new products are launched throughout 2026 and beyond. -Repurpose an existing support headcount that was not backfilled in the UK following a sustained reduction in case volumes driven by improved digital experiences and increased product stability. Skills: • Advanced Scheduling: Manage and control schedules independently. • Documentation Expertise: Craft detailed and accurate documents. • Clear Communication: Lead and facilitate communication. • Financial Administration: Oversee budget and financial reports. • Stakeholder Management: Handle complex stakeholder dynamics. • Project Management Tools: Proficient with advanced tools. • Risk and Change Management: Handle risks and changes effectively. • Quality Control: Ensure high-quality outcomes. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.