Salary: £28,000 - 30,000 per year Requirements: 1–2 years experience working in an IT support role with exposure to servers, networks, virtualised systems, backup, M365 & Azure. Exposure to enterprise / mainstream technologies and applications primarily focused on Microsoft 365, Azure, AVD, Windows Server, AD, VMware, Veeam, Acronis. Experience working with RMM and monitoring tools and supporting existing configurations. Entry-level or working towards industry recognised accreditations such as MS102, AZ104, VMware VCP, CCNA. Excellent customer and stakeholder communication skills. Ability to work independently. Good written skills on job reporting and documentation. Driven to provide proactive client experience. Responsibilities: Carry out daily monitoring and first-line checks for Monitoring and Backup for the Managed Service Operation Centre. Provide technical support and escalate to relevant teams where required for all customers and resellers. Act as an initial escalation point and follow documented escalation procedures for Bechtle products and services. Analyze events, perform initial troubleshooting and incident triage on the related systems communicating with relevant teams or third parties responsible for managing the systems for quick alert resolution. Work with the Service teams to ensure that monitoring and alerting is reported where optimization may be required for existing customers and any new customers from the offset. Ensure customer incidents are progressed and escalated as quickly as possible (on and off-site). Work closely with customers and resellers to ensure that a high level of communication and engagement is maintained. Ensure that solutions are supported in line with appropriate standards and industry best practice. Provide occasional out of hours support and maintenance as required including evenings and weekends. Support senior engineers by assisting with implementation and incident resolution tasks. Assist with customer checks and reviews and create and maintain supporting service documentation. Follow the change control process and ensure records are updated accurately. Ensure incident information is recorded accurately and in a timely manner on our ITSM tool. Highlight potential service improvements or recurring issues whilst working with customers and resellers. Ensure daily monitoring and first-line resolution or escalation of issues relating to customer backups, DR solutions and IAAS platforms. Technologies: Azure IaaS Support ITSM Microsoft 365 VMware Veeam Windows Office 365 Cloud More: We are excited to introduce a role for a Monitoring & Backup Engineer at our Managed Service in Northampton. With a salary of up to £30K, we offer a hybrid working model after a 3-month probationary period. Our culture is supportive and fun, with social events and incentives such as holidays, vouchers, and spot prizes. We provide top-of-the-range technology for both office and home working, along with subsidised health care benefits and a generous annual leave policy that ranges from 25 to 30 days plus bank holidays, increasing with time served. We are committed to your professional growth through a structured progression plan that includes training and mentorship. last updated 17 week of 2026