About Korea Foods Company:
Korea Foods Company is a family-owned importer, distributor, and retailer of Korean and other Asian food. We are the largest importer of Korean food in Europe, distribute to 1200 wholesale customers, including the major multiples, and operate 19 retail shops in the UK.
We pride ourselves on working hard, quickly, and we are currently undertaking new expansion plans that will drive the company's capabilities further.
Overview:
We are seeking a detail-oriented and self-motivated Technical Assistant with a solid background in food production to support technical compliance in a store and distribution environment. This role requires experience with food hygiene, HACCP, BRC standards, and a proactive approach to managing technical documentation, specifications, customer complaints, and audits.
What does the role of Technical Assistant entail?
· Provide technical support to suppliers, customers, and internal commercial teams on-site and during production.
· Collate, review, and maintain product specifications, including ingredients, allergens, and nutritional data.
· Investigate customer complaints and non-conformances; identify root causes and implement corrective/preventive actions.
· Liaise with suppliers for technical documentation (e.g., microbiological reports, allergen and nutrition information).
· Conduct and document traceability exercises; maintain accurate product and raw material records.
· Support maintenance of the Quality Management System (QMS), including HACCP, Supplier Approval, and BRCGS compliance.
· Assist in internal and external audits (BRCGS, FSA, customer).
· Conduct internal audits and report non-conformances.
· Complete internal training on food safety, hygiene, and compliance.
· Act as liaison between suppliers and customers to resolve technical issues effectively.
· Provide technical assistance to Commercial, Sales, and Retail Support teams.
· Coordinate with external labs for product testing and certification.
· Manage product artwork and labeling to meet UK/EU legislation.
What qualifications and experience are required for this role?
* Previous experience in a similar role, preferably in a meat processing or food manufacturing environment, with knowledge of quality, technical, or production management systems.
* Ability to work independently without direct supervision.
* Experience with technical documentation, traceability, and complaint resolution.
* Strong attention to detail and communication skills.
* Degree in Food Science, Food Technology, or related (preferred).
* HACCP Level 3, TACCP & VACCP Level 2, Internal Auditor certified.
* Food Safety Level 2 (minimum).
* Familiarity with UK/EU food regulations and labelling standards.
If you're passionate about food safety, have a sharp eye for technical compliance, and enjoy working in a fast-paced environment bridging suppliers and retail clients, we would love to hear from you.
Job Types: Full-time, Permanent
Pay: £27,625.00-£30,000.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
* Store discount
Ability to commute/relocate:
* New Malden KT3 4PH: reliably commute or plan to relocate before starting work (required)
Application question(s):
* If you are holding a VISA, please also advise the visa type and the expiry date for the current visa.
* When are you available to start the new role?
Education:
* Bachelor's (required)
Experience:
* Food Regulatory Affairs: 1 year (required)
Licence/Certification:
* HACCP training level 2 (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person