Our client is looking for a temporary Income Officer to provide a coordinated, flexible and effective income collection service that maximises income from rents and service charges.
Job specification:
1. Effectively reduce all accounts in arrears to meet monthly individual and team targets. This will include producing arrears reports, communicating with residents in person/by telephone/through correspondence, serving Notices, home visits, providing appropriate advice and support to residents to enable them to sustain their tenancies.
2. By fully conversant with county court procedures for possession claims including use of PCOL.
3. Prepare court documents and paperwork relevant to rent possession cases
4. Deliver an income management service that ensures core business objectives and performance indicators are met alongside a quality resident experience.
5. Manage, collect and recover debt from former tenant arrears and non-rent charges.
6. Establish local partnerships with statutory agencies such as the Department for Work and Pensions and Housing Benefit departments.
7. Communicate and liaise effectively with a range of stakeholders to assist with income collection and debt prevention.
8. Maintain and update records from all resident interactions, recovery actions and correspondence to ensure effective record keeping.
9. Identify residents requiring specialist welfare benefit and financial inclusio...