Key Account Manager - Packaging
Cheshire East
Salary: £DOE + Car / Car Allowance + other benefits
Hours: Monday - Friday, 8:15am - 4:30pm (with flexibility as and when needed).
Hybrid working on offer – If further afield you will be expected to come on site once a week and if close by twice a week.
Company – Established over 30 years, this is a packaging converter market leader in the healthcare and pharmaceutical industry.
Overview
Manage all aspects of a portfolio of customer accounts, from conception through to payment. Working with the customer services team, pre-press, and production teams to deliver bespoke packaging solutions that meet our customers' aspirations. Continually develop and grow new business, bringing new opportunities to quote on.
Areas of Responsibility
* Act as the external point of contact for your portfolio of customers.
* Be a proactive team player with the ability to work on your own initiative.
* Manage your own diary, assess current market trends, and target new business you have sourced.
* Set strategic plans for new business development.
* Guide the business on future investment needs for the Company.
* Respond to design briefs, pricing and tender enquiries in a timely manner, liaising with relevant departments to ensure responses are technically and financially accurate.
* Agree critical path timings and liaise with the various production sites' technical/production teams, customer service teams, estimating and external sales colleagues, to ensure a seamless transfer of information.
* Visit customers and host visits to site (depending on customer location, overnight stays may be required on occasions).
* If required, cover for colleagues during time of absence.
* Maintain regular meetings with customers, covering all areas of their business (purchasing, packaging technologists, QA, manufacturing and accounts teams).
* Liaise with internal customer service teams to manage the daily requirements of the business and provide supporting information when and where necessary.
* Document all action points from external meetings and brief internal teams accordingly.
* Manage your customer's expectations to maintain a positive and progressive supply partnership.
* Retrieve relevant information and prepare reports/price requests using their system.
* Liaise with customers and QA on quality complaints; arrange return of goods, where appropriate, with the customer service team and warehouse manager.
* Have a working knowledge of the high standards we manufacture against.
* Ensure good working relationships with superiors, peers, customers and any 3rd party visitors at all times.
* Continuously strive for improvement in personal performance through cooperation with, and participation in, the Company's training programme.
* Provide monthly reports to the Managing Director detailing visits, sales activity, and current pipeline.
* Recommend initiatives that would generate sales and increase added value to the Managing Director.
* Ensure adherence at all times to the Company's Quality Assurance Policies and Procedures and maintain compliance with appropriate standards.
* Carry out work safely in compliance with current legislation and Company Environmental, Health & Safety procedures.
* Any other tasks associated with this role, which are suited to the individual's abilities and level of training as directed by the Line Manager.
Essential Experience
* Proven experience as a Key Account Manager.
* Experience in sales and providing solutions based on customer needs.
* Experience within a manufacturing environment (ideally print and/or packaging).
* Knowledge of Pharmaceutical Industry preferred.
* Preferably from the carton packaging industry.
* Commercial awareness focused on profit.
* Computer skills including Microsoft Excel, Outlook, PowerPoint and Word; high degree of literacy to use Avante system (training will be provided).
* Excellent communication and negotiation skills, able to give clear written and verbal instructions and to explain technical and commercial issues to customers.
* Ability to identify areas of weakness within processes and customer-specific procedures and help find innovative solutions.
* Highly responsible, reliable and flexible with a strong work ethic.
* Excellent prioritisation and adaptability to a varied and changeable workload.
* Punctual, presentable and projecting a professional company image at all times.
* Good attendance and willingness to be flexible to accommodate customers' needs.
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