Hackajob is collaborating with Mortgage Advice Bureau to connect them with exceptional tech professionals for this role.
Permanent, Full-time (37.5 hours, Monday to Friday)
Hybrid working with 2 days in the office, 3 days working from home.
Department: Technology & Change
Reporting to: Lead UX Developer
About The Role
As part of our Platform project delivery team(s), you will support our Product owners, developers, users, stakeholders, and marketing team to conceptualise and deliver an effective user experience. You will facilitate collaboration, bringing together technical knowhow with design aesthetics. Your communication skills will keep stakeholders in the loop, building consensus on the design and arranging signoff at key stages of the project.
To Be Successful In This Role, You Will
* Interpret business requirements to ensure that designs meet the needs of all target user groups.
* Be confident with discovery phases, tree-testing, personas, competitor, user, and market research. Use UX research tools (such as Livesession, Optimizely, and Lysnna) to gain insights, interpret heatmaps, and present these to stakeholders to guide decision-making and influence prioritisation.
* Create UX journey flow diagrams to help stakeholders visualise where new features might cause blockers or create new opportunities.
* Create wireframes, high-fidelity mobile and desktop designs, and prototypes in a fast-paced environment.
* Demonstrate expertise in Figma, Balsamiq, or other design/wireframing tools, along with strong agile and UX principles.
* Design and maintain reusable components in Figma, collaborating with developers to implement these into a maintainable and well-documented code component library using Storybook or similar.
* Collaborate with copywriters to ensure designs are FCA compliant.
* Work with product owners to ensure designs are completed to a high technical standard, with clear and correct interpretation by developers and QAs.
* Manage user feedback surveys, communicate with customers, arrange interviews, collate qualitative feedback, and present findings to stakeholders to influence business requirements.
* Lead UX review meetings, investigate user feedback, identify UX issues with recent features, and add bugs and feature requests to the backlog.
* Facilitate UX ceremonies during requirements gathering, design, and post-release phases, including sessions like card-sorting, speak-aloud, focus groups, developer handovers, and retrospectives. Collate data from these sessions to report back to stakeholders.
* Take ownership of icon sets and image libraries, collaborating with marketing and developers to ensure brand consistency.
* Participate in agile Scrum ceremonies with involved teams.
About You
Full training will be provided to ensure you can quickly get up to speed. To be successful in this role, you should demonstrate:
* UI/UX design experience
* Strong presentation, verbal, and written communication skills
* Excellent problem-solving skills
* Technical/digital design skills
* Relationship building and stakeholder management skills
* Ability to work well under pressure and meet tight deadlines
* Organisational and time management skills
* Autonomy, proactivity, and self-motivation
* Awareness of latest UX trends and technologies
Desirable: experience with progressive web apps and in the fin-tech sector.
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