All applicants must be able to provide evidence of their Right to Work in the UK.
Casual Hours available
Employee Benefits - What we offer you
We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include:
* Meals on Duty:Enjoy complimentary meals during your shifts.
* 30-Minute Paid Break:Take a paid break to recharge during your shift.
* 28 days Annual Leave (Pro-Rata) - Days Increasing with Service:We value loyalty and celebrate long service by increasing annual leave days over time.
* Birthday Day Off- A day to use in your Birthday Month for you to take the time to celebrate
* Discounted Membership Fees at Nádarra Spa:Access discounted membership fees at Nádarra Spa after completing the 6-month probation period.
* Access to Hospitality Rewards:Explore a range of health and wellbeing benefits, as well as discounts on everyday goods and services through our online platform, Hospitality Rewards. Make your leisure time more accessible and affordable. Available after completing the 6-month probation period.
* NEST Pension Scheme:All eligible employees can participate in the NEST Pension Scheme with the option to opt out.
* Free Hospitality Action Employee Assistant Programme:Access specialist support services through the Employee Assistant Programme provided by Hospitality Action, free of charge.
* Gratuities and Service Charges Paid Monthly:Receive gratuities and service charges as part of your monthly pay.
* Regular Rewards and Recognition:Be recognised for your hard work with monthly, annual, and long service awards.
* Employee Discount and Staff Offers:Enjoy discounts and special offers exclusive to staff members.
* Uniform Provided for Guest-Facing Roles:Receive a uniform tailored for guest-facing positions.
* Free On-Site Parking:Conveniently park your vehicle on-site at no cost.
Role Overview
The main aim of the role is to manage the bar service to a consistently high standard, ensuring that the bar staff provide an excellent service which exceeds customer expectations.
MAIN RESPONSIBILITIES
Product knowledge and Operations
* Prepare and Serve Beverages: Efficiently prepare and serve a wide range of alcoholic and non-alcoholic drinks, ensuring proper techniques and presentation standards are followed.
* Maintain Stock and Supplies: Monitor bar inventory, restock supplies, and inform management of shortages to ensure smooth operations during shifts.
* Advise on Drink Selection: Provide knowledgeable recommendations to customers about drink options, including cocktails, wines, beers, and spirits, to enhance their experience.
* Ensure Bar Cleanliness and Compliance: Maintain a clean and organised bar area, adhering to health, safety, and licensing regulations at all times.
Guest Interaction and Upselling
* Customer-Focused Hospitality: Greet every guest warmly, making them feel welcome and valued throughout their experience.
* Upselling: Proactively suggest premium menu items, specials, or additional products, utilising upselling techniques and helping to enhance the guest experience and increase revenue.
* Problem-Solving: Address guest queries confidently and escalate concerns to supervisors when necessary.
* Room Charges: Ensure that all room charge transactions are accurately documented and signed for by guests.
Teamwork and Operational Support
* Teamwork During Shifts: Work collaboratively with your teammates, ensuring tasks are completed efficiently and to the highest standards.
* Shift Preparation: Ensure your section is fully stocked, set up, and ready for service before the shift begins.
* Shift Handover: Prepare clear handovers for the next shift, ensuring a seamless transition and operational continuity.
* Support Structure: Understand the team hierarchy, asking supervisors for operational support as needed and escalating to managers for broader issues.
Cleaning and Hygiene Standards
* Daily Cleaning Tasks: Consistently follow cleaning schedules, ensuring all areas meet health and safety standards.
* Spot Checks: Regularly inspect and maintain the cleanliness of service areas, dining spaces, and restrooms.
* End-of-Shift Deep Cleans: Complete all post-service cleaning tasks to leave the workspace ready for the next shift.
Payment Accountability and Business Impact
* Accurate Payments: Ensure 100% of tabs are closed, whether paid directly or posted to room charges, before guests leave.
* Importance of Payment: Understand that accurate payment handling is essential to the business’s financial success and the validation of your work.
* Escalation: Report any payment issues immediately to your supervisor to ensure swift resolution.
Person Specification
Essential
* Previous experience of working front of house
* Previous Bartender Experience
* Proven track record of being a team player
* Beverage product knowledge
* Passionate about providing great customer service
* Excellent interpersonal skills
* Driving Licence and vehicle due to hours and location
Desirable
* Previous experience of working front of house in a 4 star hotel
About us
The Coniston Hotel Country Estate & Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales. We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 70 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleod’s Bar & Lounge and a Five-Bubble rated spa, as well as an array of on-site activities such as clay pigeon shooting, Land Rover Experience, archery, fishing, e-biking and walking.
The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad. We are also recognised as a leading wedding and private events venue in our region, with a tailor-made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture perfect outside locations.
We pride ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too.
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