What’s in it for you
?
Besides the fantastic opportunity to show your talent and develop as a key member of the Front Office team? Take a look at some of the perks on offer:
1. 28 to 32 days holiday per year (increase with years of service)
2. Complimentary stay including an F&B experience
3. Refer a friend scheme
4. Discount in the F&B outlets
5. Cycle to work scheme or season ticket loan
6. Discounted family & friends rates
Package
Salary £27,300 plus additional service charge and commission
Why choose our Client?
Our client is one of the very few independent hotels in London, providing 5 star accommodation and conveniently located within walking distance to some of London’s popular attractions.
What’s involved?
As Concierge your duties will include but not limited to:
7. Welcome guests with a warm and friendly demeanour
8. Provide information and assistance to guests on local attractions, restaurants, transportation, and other services
9. Handle guest inquiries and resolve any issues or complaints in a professional manner
10. Arrange transportation, restaurant reservations, and other concierge services as requested by guests
11. Maintain an up-to-date knowledge of local events, shows, and activities
12. Assist with check-ins and check-outs, ensuring a smooth process for guests
13. Coordinate with other departments to ensure guest requests are fulfilled in a timely manner
14. Keep the lobby area clean, organized, and welcoming for all guests
15. Provide personalized service to VIP guests and maintain confidentiality at all times
Candidates will stand a better chance if they have experience as a Concierge from a luxury 4 or 5 star hotel and must have excellent communication skills, customer service as well a good understanding of the London area. Please note we can only accept applications who have the right to work in the UK, and who is a car driver with a valid & clean UK driving license.