Service Administrator, Coventry Salary – £25,000 pro-rated Maternity Contract – Minimum 6 months Job Description * Responsible for all sales and service order processing, i.e. quotations, purchase orders, sales orders, confirmations on MS Dynamics – Navision * Receive customer requests and prepare documents related to processing returns, servicing and exchanges * Update databases and maintain records of returns, schedule changes, product enhancement or changes, resolve return issues and account for returns inventory – stock release/stock return forms * Responsible for receiving/shipping deliveries and arranging shipment bookings/documentation * Schedule Field Service repair calls and co-ordination of Field Service Engineers * Responsible for stock management of spare parts and re-order levels, together with monthly stocktakes * Work with Customers and/or distributors to receive accurate account of equipment failures and provides reports to management (specific training would be given for this) * Maintaining CRM system * Managing and directing telephone enquiries to the correct staff resource * Assisting with the preparation of business Key Performance Indicators (KPI) * Conducting all day-to-day activities with visitors to the facilities including logging all visitors in and out of the building * Organisation of refreshments and catering requirements for meetings * Help coordinate Exhibitions, Shows or Events – attendance when necessary * Provide other areas of administrative support and assists in the general support of the facility with tasks mutually agreed with the UK management team Skills required: * Strong communication skills in spoken and written English * Clear and concise numeracy skills * Experience in a sales office or administrative workplace * Intermediate skills with MS office and Excel * Experience with ERP/CRM systems would be advantageous * Ability to work collaboratively to achieve defined business outcomes * Ideally (though not essential) from a manufacturing or technical background * Good PC and organisational skills