4 months contract with a Local Authority Job Summary: • We are seeking a proactive and detail-oriented Admin Support Officer to join the Home Ownership team during a period of increased workload • The successful candidate will act as a key point of contact for leaseholders and colleagues, supporting a range of administrative tasks relating to property sales, resales, and service charge queries • This is a customer-facing role requiring excellent communication skills and the ability to manage a varied workload Key Duties/Accountabilities (Sample): • Act as the first point of contact for residents and colleagues via phone and email, handling enquiries regarding resales and service charge accounts • Support administrative work relating to leasehold property sales, including liaison with leaseholders, valuers, and solicitors • Manage shared email inboxes and respond to general correspondence, queries, and complaints in line with service standards and timescales • Assist with the calculation of service charge actuals, ensuring accuracy and adherence to deadlines • Support the preparation, printing, and enveloping of service charge invoices • Maintain accurate records and file documentation appropriately • Provide general administrative support to the wider Home Ownership team as needed Skills/Experience: • Previous experience in an administrative or customer service role • Excellent written and verbal communication skills • Strong attention to detail and accuracy • Ability to manage workload independently and meet deadlines • Proficient in Microsoft Office (especially Outlook, Word, Excel) • Ability to handle sensitive or complex customer queries in a professional manner • Knowledge of leasehold housing or service charge processes • Experience working in a housing, property, or local government environment Additional Information: • Office-based in Sutton, with potential flexibility depending on operational needs