Job Overview
We are seeking a friendly and professional Host/Host to join our team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a seamless dining experience. This role requires excellent communication skills, a passion for hospitality, and the ability to manage guest flow effectively in a bustling restaurant environment.
Responsibilities
* Greet guests upon arrival with a warm and inviting attitude.
* Manage reservations and seating arrangements to optimise guest flow.
* Provide information about menu items and specials to guests.
* Assist in maintaining cleanliness and organisation of the front-of-house area.
* Handle phone calls with professionalism, taking reservations and answering queries.
* Collaborate with serving staff to ensure efficient service delivery.
* Address guest concerns or complaints promptly and courteously.
* Uphold high standards of guest services throughout the dining experience.
Qualifications
* Previous restaurant or hotel experience is preferred but not essential.
* Strong hospitality skills with a genuine desire to provide excellent guest services.
* Exceptional communication skills, both verbal and written.
* Ability to work well under pressure in a fast-paced environment.
* Familiarity with serving techniques and dining etiquette is advantageous.
* Proficient phone etiquette for handling reservations and inquiries effectively.
* A positive attitude, team-oriented mindset, and willingness to learn are essential. Join us in creating memorable experiences for our guests while working in a dynamic team environment
Job Types: Full-time, Part-time, Permanent
Pay: £13.50-£14.50 per hour
Benefits:
* Employee discount
Work Location: In person