Holiday Sales - Owner and Guest Experience Advisor - HS1
Lower Hyde, Shanklin, Isle of Wight, United Kingdom
Responsibilities
* Greet owners and guests with a smile, ensuring a smooth and friendly check‑in experience.
* Provide guests and owners with all the information they need about the park, entertainment, and local attractions, in person or over the phone.
* Support and assist with owner and guest requests and feedback and resolve issues promptly.
* Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
* Assist in delivering memorable events for both owners and guests.
Benefits
* The chance to develop your skills and boost your career across our 66 parks – including strong apprenticeship and training programmes.
* Access to an Employee Assistance Programme with a 24/7 confidential helpline for counselling and support.
* A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
* A team member discount of 30% available on food, drinks, and leisure activities.
* Exclusive discounts on partner brands such as Hello Fresh, local gyms, and more.
Other Information
Parkdean Resorts is committed to safeguarding and promoting the welfare of children and vulnerable adults. Background checks, including DBS or equivalent, will be carried out where appropriate. We support a safe, inclusive workplace and encourage reasonable adjustments. For reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com.
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