Summary:
This role is integral to the business support function within Children's Services, providing a flexible and resilient service to support the children's social work teams. Based in Usk NP15, the position offers a hybrid working model after an initial five-week office-based training period. The role requires excellent administrative and IT skills, attention to detail, and the ability to adapt to a dynamic work environment. The successful candidate will join a supportive team dedicated to maintaining high standards of service delivery.
Responsibilities:
* Manage incoming and outgoing correspondence for social work teams, including letters, emails, and verbal communications.
* Ensure accurate file management of both paper and electronic records.
* Respond to Data Protection Subject Access requests and police inquiries.
* Perform administrative tasks such as photocopying, scanning, and booking rooms and transport.
* Validate and update databases during system transitions.
* Schedule meetings, manage diaries, and handle meeting minutes.
* Maintain office supplies and conduct digital file audits.
* Set up new starter laptops and manage equipment logs.
* Handle petty cash and record transactions.
* Serve as the first point of contact for safeguarding referrals and other inquiries.
* Build trust through effective communication and troubleshoot issues with colleagues.
* Maintain and update the internal database (PLANT) for children's records.
* Support managers with HR tasks and recruitment processes.
* Assist with training and support for new and existing staff.
Requirements
* Strong recent experience in administration and IT.
* Excellent attention to detail and customer service skills.
* Ability to work well in a team and support colleagues.
* Positive attitude and resilience in a changing environment.
* Flexibility to adapt to unexpected changes.
* Access to a car and ability to commute within 30 minutes of the office.
* Full training will be provided