Customer Service Assistant
Contract length: 12 week
Pay rate: £14.68/hour (PAYE)
Location: Alness
Venesky-Brown's client, a public sector organisation in Alness, is currently looking to recruit a Customer Service Assistant for a 12 week contract on a rate of £14.68/hour (PAYE).
Responsibilities
- Supporting customers to Pay, Report and Request services.
- Regularly operating in house systems, including the corporate Customer Relationship Management system alongside Microsoft 365 packages.
- Upkeep knowledge of mandatory service provision and everchanging policy and procedure.
- Guaranteeing compliance with data security and information management laws.
- Maintaining a consistent and professional approach to sensitive/confidential issues.
- Assisting a diverse customer base, including vulnerable customers with complex needs. Assessing and referring immediate risk to the appropriate service or agency.
- Taking a flexible approach to unforeseen circumstances and demonstrating the ability to ensure risk related reports are prioritised appropriately.
- Liaising within departments, 3rd party organisations and members in a professional manner.
- Will be required to have a focused approach and work towards operational targets.
- Must collaborative with the wider organisation to seek best practice and enhance customer outcomes. This will involve a pragmatic approach and the capacity to think about improving customer experience, whilst working in the constraints of Local Authority resource.
- Commitment to engage with ongoing training and development.
- Adherence with policies and procedures developed to protect credit, debit and cash card transactions and prevent the misuse of cardholders' personal information,
- To deliver customer service from the environment which best enables you to meet customer needs, participating as part of the team, whether this be hybrid or office working.
- Assist in the detection, prevention and reporting of fraud and misuse of council concessions, benefits and entitlements.
- Will be involved in the Administration and assessment of Blue Badge and Bus pass applications in accordance with the requirements of Transport Scotland's appropriate legislative framework.
- Access secure systems under social security regulations, using these for the intended purposes only and complying with acceptable usage of these systems.
- Must have an ability to remain politically neutral and democratic.
Essential Skills:
- Recent experience of delivering frontline Customer Service to the public.
- Experience with Office 365 programmes including Microsoft Outlook, Excel, Word, and Teams.
- Excellent written, verbal and interpersonal skills.
- Strong Customer Care competencies with an ability to demonstrate empathy and diplomacy.
- A proactive approach to problem solving.
- The ability to actively listen, understand and respond to customers' needs.
- To be a flexible and effective team member.
- Have the ability to be adaptable and embrace change.
If you would like to hear more about this opportunity please get in touch.