Promotions Manager - Vacancy Briefing Pack
Directorate: HR - Promotions Team
Location: Primarily Kilburn (with potential use of NSY/Canning Town)
Working Pattern: 3 days on‑site (standard Met hybrid requirement)
Vacancy Overview
This is a Band C Promotions Manager position within the HR Promotions Team. The role arises due to the existing postholder going on a secondment to the College of Policing (3‑year incumbent). Initially required for 6 months, with a possibility of extension depending on the outcome of the secondment.
Role Purpose
This role functions as a mini project manager responsible for:
* Managing, coordinating and overseeing promotion campaigns across ranks (Sgt to Chief Superintendent).
* Supporting and sometimes attending assessment centres, ensuring outsourced providers deliver to expectations.
* Managing exams in partnership with the College of Policing.
* Acting as a key point of contact for escalations, queries, and time‑critical tasks.
Key Responsibilities
* Plan, coordinate and deliver end‑to‑end promotion processes.
* Liaise with outsourced providers to ensure milestones are met.
* Handle candidate or internal escalations regarding promotions.
* Use project tracking tools (e.g., MS Project) to manage timelines.
* Provide excellent customer service, often acting as the frontline representative during assessment activities.
* Work both independently on assigned projects and collaboratively across the team of eight.
* Support peers on adjacent projects when timelines clash or support is required.
Core Skills & Competencies Essential
* Exceptional organisation & time management.
* Clear, confident communication across stakeholders.
* Ability to work well under pressure during peak promotion cycles.
* High standard of customer service for escalations and frontline interactions.
* Proficiency in Excel (essential).
* Experience with project management tools (ideally MS Project).
Desirable
* PRINCE2 or similar project qualification (nice to have; not essential).
* HR experience or exposure to recruitment processes.
* Experience in policing or public sector (helpful, not mandatory).
Interview Process
One‑stage interview, held via MS Teams.
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