3rd Line Cloud Support Network Engineer - Must have an Active DV Clearance
We are seeking a 3rd Line Cloud Support Network Engineer to join a dedicated operations team supporting a high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset.
Key Responsibilities:
Provide 3rd line network support to a secure, mission-critical environment
Monitor Event Management tooling, triage alerts, and escalate where necessary
Engage with internal teams, customers, and stakeholders on issue resolution
Contribute to service improvement and documentation upkeep
Shift patterns are 07:00-15:00 and 11:00-19:00Technical Requirements:
VCenter NSX-T
Cisco Firepower Management Centre
Cisco IOS
Cisco ISE
Juniper Switches & JUNOS
SolarWinds
Active Directory
Windows Servers