Job Responsibilities
* Support the operational delivery of the IUC service across Bristol, North Somerset and South Gloucestershire.
* Provide team leadership and high quality line management to operational teams within the service.
* Provide base management for a Severnside treatment centre.
* Provide senior operational management, supervision and quality assurance to shifts to ensure high standards of patient care are maintained across the service.
* Work effectively with Shift Managers when on duty to ensure that arrangements for operational management of shifts are fit for purpose.
* Ensure that the work undertaken by all team members while on duty supports high standards of patient care and excellent patient satisfaction.
* Have responsibility for the line management of all members of staff in the team.
* Ensure that staff are appropriately supervised and supported in undertaking their allocated duties.
* Lead specific HR issues and risks in line with BrisDoc policy and with the support of the People team; carry out performance, disciplinary, sickness, grievance meetings with support from Ops Leads.
* Manage the performance of team members and ensure that individual and team performance supports service delivery in line with required standards and the Code of Expectations.
* Coordinate the team rota and ensure that all shifts are covered; plan contingencies for unexpected absence that may impact shift cover; ensure rota management is undertaken efficiently.
* Implement process management: ensure staff follow agreed standard operating procedures; identify improvements; use lean thinking methods where appropriate; contribute to effective working partnerships with other health care teams.
* Develop effective internal staff communications; conduct regular 1:1s with the team; be accessible and available at bases; ensure staff receive feedback and information in a timely manner; ensure staff feel valued and appreciated.
* Lead on induction, training and development of operational staff; identify training needs; ensure statutory and mandatory training is up-to-date; contribute to induction of clinical staff when required.
* Support the Ops Lead/Head of IUC in managing projects for service improvement and development; support new initiatives and change management.
* Participate in a regular on-call rota, providing timely support and assistance outside of regular working hours as needed.
* Develop robust processes to ensure safe and effective operational management of the base; build good working relationships with external partners; lead operational role development and team meetings; lead on key areas such as Learning Events, Co-Owner suggestions, Health and Wellbeing.
Qualifications and Experience
* Experience of leading others to achieve specified objectives
* Experience of working in a professional environment that requires high standards of customer service
* Good general level of education including GCSE equivalent qualifications in English and Maths
* Able to use own initiative and solve problems quickly
* Organised and systematic & able to manage systems and processes in line with organisational policy and procedures
* Able to work within a team and take instruction as required. Able to quickly establish rapport and credibility with others in the team
* Experience of working in healthcare / NHS
* Experience in managing people and processes
* Proven leadership skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr