Application Deadline: 2 November 2025
Department: Retail – Store Manager
Location: London, Covent Garden
Compensation: £41,650 per year
Diversity Matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
Who We Are
You might know us as the inventors of the bath bomb, but there’s more to this great‑smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement ‘a hard day's work deserves a fair day's pay’ is one we proudly commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is the ingredients and the minerals that matter.
The Role
As a Store and Spa Manager, you’ll have the autonomy to develop your people, grow your business, and connect with your customer base. You’ll be responsible for your shop's finances, supporting sales, and delivering outstanding customer experiences to all who visit our stores. You’ll build strong local community connections and collaborate with other businesses, charities, and campaigning groups. You’ll set and pursue your own “top‑box” goals, continually assess progress, and structure a team that delivers.
Key Responsibilities
* Manage the finances of your store, from annual budgeting to driving sales and controlling stock.
* Develop a passionate team through training, consistent feedback and leading by example.
* Lead a management team to achieve the store’s top‑box goals.
* Maintain a beautiful store with effective merchandising, high standards of cleanliness and strong stock management.
* Network with surrounding stores and community partners to enhance guest experiences.
* Think creatively to achieve success.
* Delegate to the management team to meet the store’s needs.
* Develop yourself as a manager using training budgets, traveling to other stores, and working closely with colleagues across the business.
Skills, Knowledge and Expertise
Customer Service: A genuine passion for delivering exceptional service, leading by example, and ensuring a 5-star experience.
Management Skills: Ability to navigate difficult conversations, set and manage expectations, and support your management team.
Teamwork: Leadership, positive environment, and teamwork to achieve top‑box goals.
Communication: Strong verbal skills to share business messages throughout the store and with surrounding locations.
Adaptability: Ability to adapt to changing circumstances, handle challenges, and work effectively under pressure.
Problem-solving: Skill in identifying and resolving issues, finding appropriate solutions, and keeping the shop running efficiently.
Organisation: Excellent organisation to keep the store running smoothly, manage stocktakes, upcoming launches, and rota‑ing effectively.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Discretionary and profit‑based bonus
* Pension scheme
* Day off for weekday birthdays
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
* Flexible working
* Tailored gender‑affirming care (qualifying period/hours required)
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