Client Manager and Administrator - ProHort Ltd
Salary: £26, £30,000.00 DOE
Hours: Monday to Friday.
Location: Yarnfield, Stone.
Responsibilities and Duties:
The Client Manager and Administrator will provide support in the majority of areas in the business, predominantly supporting ProHort Ltd. The main responsibilities of the role will be to answer the telephone to incoming enquiries, respond to email enquiries, follow up on interest, create quotes and book in site surveys.
This role will encompass an in-depth knowledge of each company, so that you can support each area as required and understand the technicalities if any challenges arise and how to potentially resolve etc.
The role may include support on projects required to further the group's interests, such as assisting the Managing Director as required.
The type of tasks involved in your area of work will change depending upon the requirements of the business.
* Answering the phone in a polite and professional manner and answering customer queries.
* Dealing with incoming emails.
* Putting together quotes and sending out to customers.
* Conducting follow up calls and emails.
* Taking payments over the telephone.
* Booking in and quality checking site surveys.
* Actively working on administrative processes and tasks to improve efficiency and ensure compliance.
* Ensuring that processes are followed and quality standards achieved by the other members of the team.
* Completing adhoc projects for various aspects of the group.
* Liaising with other employees, suppliers and clients.
* Scanning, shredding and photocopying.
This list is not exhaustive, and your responsibilities may change to suit the requirements of the business.
About you:
* Minimum 3 x A Levels A* - C.
* Some ecological or environmental knowledge would be an advantage but not required.
* Detail oriented, working to a high standard and showing care and thought in all that you do.
* Good verbal and written communication skills with other members of the team, clients and suppliers.
* Efficient and well organised.
* Competent using Microsoft Office, specifically Word and Excel.
* Intermediate computer literacy.
* Well presented.
* Confident and friendly manner.
* Self-motivated and driven.
* Time management skills.
* A team player – happy to work with other members of the team to achieve goals.
The ideal candidate will be a confident, driven person who is organised and communicates well both with customers and the internal team. As one of the most important aspects of your role will be answering the phone, it is crucial that all calls are answered and dealt with professionally and efficiently.
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
* On-site parking
Work Location: In person