We have two hotels - Morangie Hotel and Mansfield Castle Hotel in Tain.
We are looking for an energetic and enthusiastic person.
We give full training on an easy to use system.
General:
Welcome guests, check guests in and out of the hotel, deal with guest and FOH queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. Bar and Restaurant duties.
Main Job Duties and Responsibilities:
- welcome and greet guests
- answer and direct incoming calls
- inform guests of hotel rates and services
- make and confirm reservations for guests
- ensure proper room allocation
- register and check guests in
- confirm relevant guest information
- verify guest's payment method
- verify and imprint credit cards for authorisation
- issue room keys and direct guests to their rooms
- maintain clear and accurate records of guest room bookings
- compute all guest billings, accurately post charges to guest rooms and house accounts
- listen and respond to guest queries and requests both in-person and by phone
- liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- close guest accounts and check guests out
- review accounts and charges with guests during the check-out process
- process accurate payment of guest accounts
- inform housekeeping when rooms have been vacated and are ready for cleaning
- monitor visitors to the hotel
- enforce rules and policies of the hotel
- maintain a neat and orderly front desk and reception area
Bar and Restaurant:
*Taking orders and till operation.
*Cash handling.
*Serving Food and Drinks.
Education, Skills and Experience:
- High school diploma or equivalent
- Guest/customer relations experience, preferably in a hospitality environment, but not desirable
- Strong working knowledge of relevant computer software including MS Office and booking and payment systems
- Numeracy skills
- Administrative skills
Key Competencies and Qualities:
- customer service orientation
- attention to detail and accuracy
- planning and organising
- ability to multitask and prioritise
- professional appearance and attitude
- effective verbal and written communication skills
- ability to handle stress and stay calm under pressure
- conflict resolution skills
- decision making and judgement skills
- team work
- flexible regarding work schedules
- ability to respond appropriately to diverse customers and guests
Essential: Ability to multitask; can do attitude; attention to detail.
Desirable: Experience of working within the hospitality industry or a similar customer service sector/ admin settings. Full training will be given.
Job Type: Full-time/Part-time
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