Summary The Application Support Apprentice provides first line responses to client issues and queries over the phone and via the helpdesk portal and email. Wage £16,000 a year Check minimum wage rates (opens in new tab) Training course Information communications technician (level 3) Hours Monday - Friday (9:00am - 5:30pm) Shifts TBC 37 hours 30 minutes a week Start date Monday 6 April 2026 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work The Application Support Apprentice provides first line responses to client issues and queries over the phone and via the helpdesk portal and email. The role will regularly liaise with the Product, Development and Customer Success Teams to ensure clients smoothly transition from project to BAU and provide an exemplary level of service to existing clients. This role reports directly to the Application Support Manager. The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner. As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines. Provide day-to-day support for enterprise applications and software platforms Investigate, troubleshoot, and resolve application issues raised by end-users Monitor system performance and respond to alerts to minimise down me Work closely with development and infrastructure teams to resolve complex technical issues Document support processes, known issues, and resolution steps Conduct root cause analysis for recurring incidents and recommend long-term solutions Assist in user training, onboarding, and support documentation Maintain SLAs and ensure timely resolution of support tickets Participate in testing and rollout of new applications or features Support integrations with third-party systems and services Where you'll work 11 Whittle Court Knowlhill Milton Keynes MK5 8FT Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider JUST IT TRAINING LIMITED Training course Information communications technician (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Interpret and prioritise internal or external customer's requirements in line with organisation's policy Apply the appropriate tools and techniques to undertake fault finding and rectification apply Continuous Professional Development to support necessary business output and technical developments Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders Manage and prioritise the allocated workload effectively making best use of time and resources Complete documentation relevant to the task and escalate where appropriate Install or undertake basic software upgrades,either physically or remotely Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements Provide remote/F2F support to resolve customer requirements Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task Identify and scope the best solution informed by the system data associated with the task Test and evaluate the system's performance and compliance with customer requirements. Escalate non routine problems in line with procedures Use basic scripting to execute the relevant tasks for example PowerShell, Linux Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times Apply the necessary security, in line with access and/or encryption requirements Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely Test and evaluate network environments Monitor performance and usage of a network Deploy applications on a network Set up storage and data access for staff Apply necessary security measures, in line with access requirements to a network Carry out routine maintenance across network systems, ensuring organisational compliance Monitor network-related workloads including DNS and firewalls Install or undertake basic upgrades, either physically or remotely Establish digital communication or telecommunications systems through, for example cabling and connecting equipment. Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements. Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements. Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy Interpret and prioritise internal or external customer's requirements in line with organisation's policy Apply the appropriate tools and techniques to undertake fault finding and rectification apply Continuous Professional Development to support necessary business output and technical developments Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders Manage and prioritise the allocated workload effectively making best use of time and resources Complete documentation relevant to the task and escalate where appropriate Install or undertake basic software upgrades,either physically or remotely Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements Provide remote/F2F support to resolve customer requirements Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task Training schedule ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a Level 3 IT qualifications Requirements Essential qualifications GCSE in: English (grade 4/C ) Maths (grade 4/C ) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Logical Team working Creative Initiative Motivated Passion for IT Can do attitude Tech Savvy Hardware and Software Troubleshooting About this employer Designer Software Ltd specialise in developing an industry leading web based Housing and Finance platform, HomeMaster, that uses state-of-the-art development technologies to remain future-proof and continue to meet the ever-evolving needs of the Social Housing Sector. After this apprenticeship Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career. Ask a question The contact for this apprenticeship is: JUST IT TRAINING LIMITED nina.fosu@leepgroup.com The reference code for this apprenticeship is VAC2000020139.