Join Our Team as a Fleet Service Team Leader – Drive Excellence! Location: Alfreton Salary: £30,500 per annum Shift Pattern: 4 days on / 4 days off – 1:00 PM to 12:00 AM Employment Type: Full-Time, Permanent Are you a natural leader with a passion for fleet operations and delivering outstanding customer service? We’re looking for an energetic and hands-on Fleet Service Team Leader to join our growing team and play a key role in keeping our fleet running smoothly while exceeding customer expectations. What You’ll Be Doing: Leading and motivating a team of Fleet Service Advisors Overseeing daily operations in a high-volume, fast-paced contact centre environment Monitoring call quality, coaching team members, and driving continuous improvement Ensuring KPIs and service standards are consistently met or exceeded Handling escalated customer issues calmly and professionally Collaborating with other departments to optimise fleet performance and maintenance processes Contributing to training, process improvements, and reporting What We’re Looking For: Proven leadership or supervisory experience (minimum 2 years) in customer service, contact centre, fleet management, logistics, or automotive environments Excellent communication, interpersonal, and people-management skills Strong organisational skills with the ability to multitask under pressure Solid problem-solving ability and attention to detail Experience monitoring performance, delivering feedback, and coaching for improvement Comfortable working with targets and KPIs Full availability for the rotating 4-on/4-off shift pattern (13:00–00:00) Why Join Us? Competitive salary of £30,500 Structured 4-on/4-off rota giving you extended time off Opportunity to lead and develop a dedicated team Ongoing training and clear career progression Be part of a vital operation that keeps the UK moving If you’re ready to step up, lead from the front, and make a real difference every day, we want to hear from you! Consultant: Kalum Green - Octane Recruitment MDLOJ Octane Recruitment is a leading recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers, Customer Service, Telesales, Inbound Calls Octane Recruitment covers a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments