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Business Systems Support Specialist, Widnes
Client: Community Integrated Care
Location: Widnes, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
ARE BUSINESS SYSTEMS AND IT YOUR PASSION?
We are Community Integrated Care, a national Health and Social Care Organisation supporting people with autism, learning disabilities, and mental health issues. We are looking to recruit an experienced Business Systems Support Specialist to join our award-winning IT Team on a full-time permanent basis.
The ideal candidate will be based in the North West, as travel to our head office in Widnes will be required at least once a week.
What is The Deal for you?
* Flexibility! Work your full-time hours over 4 days for a long weekend or over 5 days to suit your commitments.
* Hybrid Working! Choose to work from home, from our Widnes office, or a blend of both.
* Benefits: retail discounts, holiday discounts, cycle to work scheme, and travel discounts via our benefits app.
* Best Lives Possible: Work for an award-winning charity committed to helping colleagues and those we support lead the best lives.
* Development: We support your career growth and learning through various opportunities.
* Dare to Learn: Access online training to upskill with courses and qualifications.
* Support: Employee Assistance Programme, financial support options, and wellbeing fund to support your financial and mental health.
This role involves supporting the Business Systems Manager by establishing requirements for Operational and People Services Business Systems. The role includes designing, developing, delivering, and maintaining business systems, and providing professional support for daily operations.
Day to Day (not exhaustive):
* Manage business systems incidents, queries, and requests via the Service Desk system and email notifications.
* Resolve incidents, action requests, and answer queries.
* Perform routine system housekeeping and checks.
* Undertake system administration tasks such as setting up and ceasing user IDs, managing access permissions, and conducting system checks.
* Support project delivery, system upgrades, and enhancements, including administrative support and user support during roll-out.
Our ideal Candidate
Skills and Experience
* A degree in IT, Business, or a related qualification is desirable.
* Experience in a business-focused systems support role.
* Good understanding of business systems like HR or Payroll.
* Proficiency in Microsoft Office applications.
* Experience with Agresso (Unit4 ERP or Unit4 Business World) is essential.
* IT systems and implementation experience are highly desirable.
* Practical knowledge of Microsoft SQL.
Interested? We encourage you to apply promptly, as the vacancy may close early depending on application volume.
Want to know more?
Check out our charity: https://www.youtube.com/watch?v=Z-zYkoj7x8s
We’re proud to be a Hive HR Employee Voice Certified organization, reflecting our commitment to a culture of feedback and continuous improvement.
In our 2023 Colleague Engagement Survey, 56% of our colleagues shared feedback, resulting in an Employee Net Promoter Score of +28, indicating high colleague satisfaction.
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